Heating boiler problem diagnosis and repair guide - no heat or loss of heat calls:
We give a step by step procedure that will let ytou recognize & diagnose no-heat problems with residential heating boilers, including loss of heat, heating boiler noises, leaks, odors, or smoke, and high heating costs.
This article explains the diagnosis and correction of no heat for water or hydronic or hot water or radiator or baseboard hot water heating systems.
We give help in troubleshooting heating systems using the common fuels: heating oil or LP gas (propane) or natural gas.
This article series answers questions about all types of heating systems, advising on troubleshooting, inspection, diagnosis, and repairs. We describe how to inspect, troubleshoot and repair heating and air conditioning systems to inform home owners, buyers, and home inspectors of common heating system defects.
InspectAPedia tolerates no conflicts of interest. We have no relationship with advertisers, products, or services discussed at this website.
- Daniel Friedman, Publisher/Editor/Author - See WHO ARE WE?
If your building is heated by a hot water boiler or "hydronic heating system, this page will step through the diagnostic and repair steps to fix a "no heat" problem.
If your heat is by forced warm air, it's not a boiler, it's a furnace. For furnace no-heat troubleshooting please
Not sure what kind of heat you have?
If you don't know whether your heat is provided by a furnace (hot air) or boiler (hot water), or whether your fuel is oil, gas, or electric,
and whether your heat is hot water, steam, or warm air,
see HEATING SYSTEM TYPES.
Note: some hybrid or mixed heating systems combine both hot water and hot air to heat a building, such as water to air systems which use a heating boiler (oil, gas, or electric) to heat water which circulates through (and inside of) a heat exchanger (that looks like a car radiator) . - also described at the heating systems types page given just above.
Photo above: the red electrical power switch found near your heating boiler or sometimes at the top of a basement stairway is one of the first things to check. Make sure that electrical power to your boiler is "ON". In our photo the switch is in the "OFF" position!
at BOILER COMPONENTS & PARTS
and
at BOILER OPERATING STEPS we describe the parts and operating sequence of hot water heating systems.
If the heating boiler oil burner or gas burner is not turning on at all check the causes listed on this page.
We'll take you through photo-illustrated step by step things to do when you have no heat and you need to determine what's wrong. First let's review these simple "no heat" concepts .
1. Is the thermostat calling for heat?
check that the room thermostat setting is at least 5 degrees above the actual room temperature.
See THERMOSTATS.
2. No electrical power:
check that all of the switches that power on the oil or gas burner are in the "on" position.
Check heating circuit fuses & circuit breakers, not just the wall switch. We discuss this in detail at
IS IT TURNED ON?
3. Is there fuel in the oil tank or LP gas tank?
Check your oil tank or LP gas tank tank gauge.
Out of heating oil?
If the marker in your oil tank gauge reads 1/8 full or less, or is at the bottom or out of sight you are probably out of oil. If your oil tank is buried, and if you do not have an indoor (remote) fuel level gauge, the oil level is checked in the tank by removing the tank filler pipe cap and using a long (clean) stick (or in emergency a clean string and weight) to measure the depth of heating oil in the tank.
Remember that a problem with the oil piping, oil filter, or fuel unit can also cause no oil to be delivered to the oil burner even if plenty of oil is in the tank.
See OIL BURNER FUEL UNIT for some helpful diagnostics
and
also OIL & GAS PIPING.
Out of LP liquid propane gas?
Check the gauge on your propane tank. If the reading is 10% or less you are out of fuel.
If your boiler is fueled by piped-in natural gas from a utility company, check that the company hasn't turned off your gas supply at the gas meter - something that might happen if you didn't pay a gas bill or if the gas company thought your building's gas system was unsafe.
4. Electric motor problem at the burner or blower fan:
Check that an electric motor (for the oil burner, gas burner, or blower assembly) reset switch may have tripped. See our notes above about electric motors, and
See RESET SWITCH, ELECTRIC MOTOR.
5. Aquastat or cad cell control or relay trouble:
If you are not sure how to find and check the safety control reset buttons on your heating system, we describe these controls in more detail just a bit further on in this article.
The burner on your heating boiler, furnace, or water heater has shut down, if a red "reset button" has popped up on the burner primary control or on an electric motor that operates the system. This condition is called "Safety Off".
Watch out: Before re-setting the safety switch or button, it's a good idea check the following five common causes of loss of heat leading to a Safety Off condition. Photos and details follow these short paragraphs.
How to press the heating system reset button:
If you do not see anything wrong, you can try re-setting the heating system: press and hold the red reset button down for 3 seconds and release it. If the heating system has electricity it will try to re-start.
Watch out: If the system does not keep running smoothly don't keep pressing the reset button - that could flood the combustion chamber with unburned fuel, causing a dangerous puff-back.
Just press the reset button once. If the heating system starts and runs ok, you still should request a service call, but you can have heat while you're waiting.
Other heating boiler control troubles like humming or buzzing? If you hear or have ever heard buzzing from any heating system control that includes a relay switch, watch out for a control cover that is in contact with a relay switch in the unit.
If the cover is lightly touching the relay switch the control may simply buzz when the relay is trying to move.
But a too-tight control cover can also prevent a relay from operating, leading to loss of heat. Simply pulling off the cover to let the relay move freely can immediately discover and "fix" this problem.
Details and illustrations including diagnosing buzzing relays are
at HEATING SYSTEM NOISE DIAGNOSIS.
1. Heating fuel failures:
If your heating system is out of oil in the oil tank, has a clogged oil filter, clogged oil nozzle, oil line has been bent, crimped, clogged, clogged oil pump strainer (fuel unit strainer), or inability of the fuel unit to pump oil (broken motor shaft, missing internal bypass plug on a two line oil tank system, an air leak in the oil inlet line, or a leaky foot valve in the oil tank causing loss of oil prime).
If the oil tank is outdoors in freezing weather the oil in the tank or in an oil line may have become waxy or jelled. That will prevent fuel from reaching the oil burner and your system will shut down. You'll have no heat.
2. Oil burner motor failure:
the electric motor that runs the oil burner may itself have gone off on reset.
Some causes of electric motor failure: one pipe oil system with the bypass plug installed in the fuel unit (oil pump) causing excessive pressure and stalling the motor; centrifugal motor switch sticking (try banging on the motor once); motor condenser burned out; motor stator or internal windings burned or shorted; motor bearing failure.
Try re-starting the motor -
see RESET SWITCH, ELECTRIC MOTOR
3. Oil burner or gas burner ignition failure
For oil burners: the oil burner's ignition transformer terminals are loose; the electrodes on the burner nozzle are dirty or not set to the proper gap;
the oil is contaminated and is hard to ignite; the ignition transformer has become weak or has burned out (look for tar oozing out of the ignition transformer container);
the oil burner nozzle is clogged preventing oil from contacting the ignition spark arc; the ignition electrode(s) are grounded on the air tube of the burner;
4. Faulty heating system control operation
the safety sensor that checks that a good oil burner flame has been established is not working; a stack relay spring or cad cell eye may be dirty with soot; the stack temperature may be too low for the stack relay (boiler is under-fired); the oil burner has been cycling on and off to frequently (a problem with the thermostat).
Tip: Look for loose electrical connections
before deciding that a control or switch has failed, confirm that the system has electrical power, all switches are on, and that a wiring connection has not come loose.
On a recent no-heat call we were embarrassed to learn from Bob, the service tech, that the problem was most likely that somebody (who me?) may have accidentally knocked loose the electrical connector at the oil delay valve (aka "quick stop valve").
The connector may still appear to be in place but may have been pushed slightly back or askew. The result is that on a call for heat the oil burner motor will run but the burner will never ignite. Details about loose connector diagnosis & cures for the quick stop valve or oil delay valve or the PD Timer are
at OIL LINE QUICK STOP VALVES.
Other common loose electrical connections might be at wiring to any heating control or at the oil burner itself.
5. Irregular heating boiler stack temperatures
Improper temperature (too low or too high) in the exhaust flue can cause oil burner draft and temperature or control problems. Downdrafts (missing chimney cap), insufficient draft due to chimney problems, or fluctuating oil burner flame may be at fault. Also
see CHIMNEY INSPECTION DIAGNOSIS REPAIR.
-- some of this material is paraphrased from Audel.
Has someone left one of the heating system electrical power switches OFF?
Before you switch it back on consider that there are two different situations:
Watch out: SAFETY WARNING: If a heating system oil burner has been deliberately "shut down" and you don't know when or by whom this step was taken, beware of turning the heating system back on without an inspection and safety check by an expert technician.
A heating service technician who sees what she or he considers a dangerous condition at your heater may leave the system turned OFF for safety.
In this case the technician should connect a red tag to the heater at a conspicuous location, explaining the action. The technician should also notify the building occupants and owners of this condition and suggest what to do next.
Watch out: leaving electrical power and heat off in a building in freezing conditions may also be unsafe for occupants and can risk frozen pipes and subsequent water damage. So taking steps to have the system repaired and restored to safe operation may be urgent.
The author has turned off and red tagged unsafe heating systems in just these conditions. I found a gas boiler venting all of its combustion products right into an occupied building, risking unsafe or even fatal carbon monoxide poisoning of building occupants. I learned that previous service techs had red-tagged the boiler and left it turned off and notified the owner. But the building owner had repeatedly simply ripped off the red tag and switched the boiler back on, putting his tenants in real danger.
At oil burner school we were taught that if a heating system causes a fire or worse, injuries or deaths, the last professional to look at or touch the system was likely to be held responsible. The instructor called this the "last man in problem" to which we noted that our business partner in heating service was Carol Schnierer who was certainly a woman. So it might be the last woman in problem too.
Knowing that the owner was going to turn the boiler back on when I left and that occupants could be in mortal danger, I actually removed an electrical part from the boiler and tossed it into the woods behind the building, then added my red tag and notified the owner and occupants of the unsafe heater and that I was leaving it OFF until it could be repaired. The owner was furious and I didnt' get paid, but I also was able to sleep that night without worrying about dead people.
My friend Steve Vermilye, a New Paltz home inspector, did the same thing at another property. Steve was sued for loss of heat. In court he told the judge:
"Your honor, I had a choice: no heat and risk of frozen pipes on the one hand, or dead people on the other hand. Which choice does your honor think I should have made?"
The judge considered for just a moment, then threw the case out of court. Steve smiled as he told me about it.
In other circumstances than the unsafe condition we described just above, a heater may have been turned off and left off by mistake or in conditions where all that's needed may be to turn its power switch back on.
So find and check all of the switches that send power to your boiler or furnace or electric heater.
Check local switches at the boiler, wall mounted boiler switches at the stairwell down to the basement or utility room or in other areas, and check the circuit breakers or fuses in the electrical panel.
If your heating system is a heat pump, check the service switch outside at the compressor/condenser unit to be sure it is "on".
Also some heating sytems have multiple components with individual power switches.
Make sure that electrical power is on for all of the heating system components.
Is the heating boiler turned on? Is there electric power to all of the heating system components such as an oil burner at the boiler and power to the circulator pumps?
Watch out: as we illustrate above and below, there may be more than one heating boiler or furnace power On-Off switch.
Often there is a service switch right at the heater, and another at the top of the basement stairway or elsewhere in the living space.
The upstairs heater on-off switch is there so that in an emergency the building occupants don't have to go down into a basement (or crawl space or other hard-to-access area) to turn off the heat.
The heating system On-Off switch shown here was "hidden" in a closet in an older New York home.
At one time the door shown led to a stairway down to a basement under the home - the location of the heating boiler.
Later renovations eliminated the stairs to the basement, converting the stairway into a small closet (photo above).
The basement could still be accessed but only by an outdoor basement entry stairs. But the boiler on-off switch remained in the "closet".
Nancy and Edna, as new homeowners didn't know what this red switch did, and one of them, thinking it "did nothing" thought it would be safer to turn the switch to its "OFF" position, so she did so.
Our friend Nancy didn't understand what the red "ON-OFF" switch was in a closet in her living room - a space that earlier in the life of the house had been an entry to the home's basement. (Photos above and below)
Seeing an uknown switch in the ON position (photo above) she simply flipped it off.
When winter came and the house got cold, Nancy called her heating service company to "fix the boiler".
The service tech found that the boiler had no power, found the old on-off switch and simply turned it back on for the occupants.
Watch out: emember to check all of the On-Off switches for your heater - there are often at least two, sometimes more. See details
at HEAT ON-OFF SWITCH LOCATIONS - hidden? extra?
and
at OTHER CONTROLS that MAY TURN OFF THE HEATER
and
and
at FURNACE CONTROLS & SWITCHES
and
at STEAM HEATING SYSTEMS & CONTROLS
Watch out: on forced warm air systems check the air handler blower door interlock switches:
Has someone left an inspection or furnace access door open on the furnace? Or has an interlock switch itself been knocked loose?
(Modern furnaces have a switch which forces the furnace to turn off if the inspection door is opened - to avoid injury to someone working on the blower assembly.)
Be sure the access covers are properly-closed, seated, and latched and that the switches themselves are secured in place.
If you already checked the power switches for your heater then continue below.
Otherwise see IS YOUR HEATER TURNED ON? - Check this first.
Where are all the heating system reset buttons? If you are looking for the main reset button on heating equipment you'll want to
see:
AQUASTAT CONTROL FUNCTIONS
CAD CELL RELAY SWITCH (hot water boilers and some water heaters),
STACK RELAY SWITCH On older oil fired boilers and furnaces,
FLUE GAS SPILL SWITCH TRIPPING & RESET (gas fired equipment),
and
LOW WATER CUTOFF CONTROLS On steam heating systems.
At ELECTRIC MOTOR OVERLOAD RESET SWITCH we discuss the thermal overload switch and reset button that is found on many electric motors including those operating air conditioning fans, heating system oil burners, and furnace blowers and motors.
A Stack relay switch may be installed on the flue vent connector and may be in the "safety - off" position. To identify and reset this control see STACK RELAY SWITCH. Stack relays are found on older oil fired furnaces and boilers.
Still no heat? Once you have assured that you have heating fuel and that electrical power is turned on to the heating unit, if you still don't have heat check these controls:
The heating burner operates but not properly.
See OIL BURNER NOISE SMOKE ODORS
Next let's check each cause of no heat in detail; if your system uses warm air heat instead of water or steam, review the check-items just below before going
to HEATING LOSS DIAGNOSIS-FURNACES.
For full details of this topic be sure to
see OIL BURNER NOISE SMOKE ODORS.
Heating Equipment Malfunctions & Their Implications
This information is now
at BOILER OPERATING PROBLEMS and
at DIAGNOSE & FIX FURNACE PROBLEMS and
at FURNACE DIAGNOSTIC CHECKS, GAS
How to Evaluate Heating Boiler Leaks & Corrosion
This discussion is now found at BOILER LEAKS CORROSION STAINS
How to Recognize & Diagnose Inadequate Combustion Air for Oil-Fired Heating Systems
This topic is now discussed at INADEQUATE COMBUSTION AIR
...
Below you will find questions and answers previously posted on this page at its page bottom reader comment box.
On 2020-09-23 by Tony - heating baseboards don't get hot
I had a Navida Tankless water heater installed for hot water only, the big water tank was removed from my oil burning system for the baseboard heaters,
Now my baseboard heaters are not getting hot, the boiler is at 180 and the hot water seams to be going out back the baseboards are not hot, and the return lines are cold,
Was the hot water tank needed to still run the baseboard heaters ?
On 2020-09-23 - by (mod)
Tony
It's possible that the settings on your aquastat are incorrect.In the ARTICLE INDEX you will see an AQUASTAT SETTINGS article on what the proper settings are.
If your control is set, for example, with the LO too close to or above the HI then the circulator pump won't run and hot water won't be sent to the baseboards.
On 2020-05-14 by JERRY - very smoky oil burner flame
boiler will purge , ignition is immediate after purge ,fires thru trial period very smoky, goes to hard lockout after trial period
Has new nozzle , cleaned boiler, new cad cell , cleaned screen on pump.air settings the same as it has always run
any ideas on what is causing failure
On 2020-05-15 - by (mod) -
Jerry,
That smoky flame tells us the oil burner is out if adjustment and so locking out is normal.
On 2020-02-21 by John - How do I set dial and locking arm on Honeywell L4080B 1212 Aquastat?
How do I set dial and locking arm on Honeywell L4080B 1212 Aquastat?
This is a Two stage HI B 85/50 Hydrotherm boiler.
Boiler will not go from hi fire to low fire after return water reaches its maximum setting.
Please advise
On 2020-02-21 2 - by (mod) - here are the Honeywell L4080B 1212 Aquastat instructions as a free PDF download
Also can you post a photo of your boiler and another of its data tag (one image per comment) ? I don't have a Hydrotherm HI B 85/50 boiler manual nor can I find that exact boiler name.
I'm looking into the question in more-detail John and will report back.
If you don't have it, the manual for your aquastat is at
i HONEYWELL L4080B AQUASTAT MANUAL [PDF]that also covers the HONEYWELL L8080A AQUASTAT MANUAL [PDF]
Honeywell's own website provides no literature for the L4080 / L8080 nor does the company list a replacement, though the L4080 - series and L8080- series aquastats are certainly listed as a available by many supply houses.
Also the Honeywell L7224U might suit.
But to the point of your question, I don't see that the L4080 has within itself specific provision for dual fire-level boilers.
The L4040B aquastat is a simple high limit aquastat controller with a single adjustable set-point using an internal dial inside the aquastat.
On 2020-01-21 by Mike - only 1 of the 2 boiler pipes gets hot
There’s 2 pipes coming out of burner one gets hot the other staying cold and burner runs for a few minutes and shuts off.
On 2020-01-22 - by (mod) -
Mike
Is the boiler's burner shutting off because it's reaching the hi limit, because the thermostat is satisfied, or because of an operating problem?
About the line that doesn't get hot, in the ARTICLE INDEX above see AIRBOUND HEATING SYSTEM for troubleshooting and repairAlso look for a circulator that's not coming on or a valve closed in the heating line.
On 2019-12-19 by jimmy45 - our baseboards get warm but not hot enough and house takes a long time to get up to temperature
Our home is a late 60's pre-built with 1150 square feet. We have a Weil-mclain CG 11 hot water boiler, Taco sentry zone valve on the supply side, and I think the issue is with the zone valve.
We use 10% LP on a 500 gal. tank a week. When the thermostat calls, the zone valve closes, the boiler fires, as does the circulator.
The baseboards get warm to the touch, but not 180 degree hot. Once the heat is reached, the boiler stops as does the circulator, and the zone valve opens.
We have our thermo set at 65, it turns out around 63 degrees, and shuts of around 66. It takes close to an hour to raise 3 degrees.
Is this much LP normal?
How has no damage occurred with the circulator running and the zone valve closed?
Thank you for your time
On 2019-12-19 b (mod) - Weil-mclain CG 11 hot water boiler gas usage rate
Jimmy
First: perhaps you mis-typed but you said
The baseboards get warm to the touch, but not 180 degree hot. Once the heat is reached, the boiler stops as does the circulator, and the zone valve opens.
That's not right. The zone valve OPENS to let hot water circulate to the baseboards and CLOSES at the end of a call for heat to that zone.So if your zone valve is really working backwards that would explain why it takes forever to heat your home.
When the zone valve is CLOSED but the boiler and circulator are running, NO hot water circulates through that heating zone - it won't get warm.
Then when the boiler and circulator STOP if the zone valve OPENS then the remaining hot water in the boiler will circulate slowly by convection and your house will slowly get some but not enough heat.
Finally: I can't guess how much LP gas use is normal for your home because the amount of fuel needed and heat output needed to warm a home varies significantly by the home's rate of heat loss (how well a home is insulated, how much air leakage there is, how much glass there is, how much opening and closing of windows and doors occurs, etc).
But there are some sanity checks that one can make.
1. Look at the heating boiler's data tag where you'll see the input BTUh consumption rate of your boiler.
At GAS BTUH, CUBIC FEET & ENERGY we give all of the ways to convert between cubic feet or other measures of LPG and btus. You can thus start by seeing the rate per hour (of "on" time) at which your boiler consumes fuel.
You'll need to watch or measure or count hours-on for your boiler.
2. Have your heating service tech be sure that the boiler is properly tuned and adjusted. If your boiler's HI limit is set to 180degF that does NOT mean that the baseboard pipes will ever see that temperature; there is heat loss enroute;
However your tech might agree to push up the HI to 190 or closer to 200F (not above that or the TPR valve will open); the thermal conductivity of baseboard is exponentially greater at higher temperatures so you'll see a bit more efficient heat transfer into the occupied space.
3. InspectApedia offers a number of articles on cutting heating cost by finding where the waste or leaks are.
Two articles I like are
ENERGY SAVINGS PRIORITIES
and
HEATING COST SAVINGS METHODS
3. There are plenty of additional heat savings articles recommended at those pages I just cited.
...
Continue reading at BOILER OPERATING PROBLEMS or select a topic from the closely-related articles below, or see the complete ARTICLE INDEX.
Or see BOILER REPAIR DIAGNOSTIC FAQs - questions & answers posted originally at this page.
Or see this
Article Series Contents
DIAGNOSE & FIX HEATING PROBLEMS-BOILER at InspectApedia.com - online encyclopedia of building & environmental inspection, testing, diagnosis, repair, & problem prevention advice.
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