Water Softener Identification
How to identify the brand & model of water conditioners & water softeners
WATER SOFTENER IDENTIFICATION - CONTENTS: how to determine the manufacturer, brand, & model of a water softener or water conditioner. Knowing the water softner brand & model helps obtain installation & operation & repair instructions, water softener service, & water softener repair parts.
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Water softener / water conditioner identification: how to determine the manufacturer, brand, & model of a water softener or water conditioner. Knowing the water softner brand & model helps obtain installation & operation & repair instructions, water softener service, & water softener repair parts.
Question: Can You Help Identify Our Water Softener Brand and Get an Operating Manual so we can Set the Controls?
Attached are two photographs of our water softener. We do not know what type of softener we have or how to set it. Can you give us a clue to the manufacturer and where we could get a manual?
[Click to enlarge any image]
We are guessing what the different knobs are? We can't seem to set it to run on the timer. We set it to "in service" and the time of day, but it won't run on its own at that setting.
So we have been setting it to regenerate to get it to run manually. We would like to get it to run automatically. We need help.
7/17/2014 Trent D'Ewart said:
Can you please help me identify what brand of water softener I have so that I can find an operators manual?
B.B., don't know this specific brand for sure but doing some research on stainless steel water conditioner brands I found that
The control head (water softener valve) for your water softener is found in a Chinese unit sold to various manufacturers - you can see the control at http://www.china-water-filter.com/Stainless-Steel-Water-Filter-Housing-17.html and also at http://www.alibaba.com/product-gs/357047492/detail.html?s=p
And a similar control head is used on Aqua Maidwater systems found at http://www.aquamaidwatersystems.com/Products/SSC.aspx
The stainless steel water conditioner tank and salt tank in your photo are a match for Crystal Quest Water Softeners - see
So your unit may be a Crystal Quest or an Aqua Maid POE (Point of entry) water conditioner or water softener similar to their models CQE-WH-01127 or CQE-WH-01128 but with an older control head.
Look carefully at all sides of all of the pieces of equipment for names, numbers, identifying marks, including inside the cover of the water softener controls. If you still find absolutely nothing, a look at the water softener controls themsevles will often show a rather generic control style - as several water softener brands actually use parts made by the same manufacturer but sold under a variety of names. In that case you may be able to follow the advice on control use from any of them.
If you like, use our CONTACT link to send me photos of your equipment and we may be able to comment further.
You can also certainly call local water conditioner companies in your area - as most likely the unit you have was installed by one of them, and most of them will be happy to come to your home to check the condition of your unit and to recommend any service or cleaning or repairs needed.
The Water Conditioner Control Valve is the Key to Setting & Using a Water Softener
It is the control head or water conditioner "valve" mounted on top of the unit that controls the system's regeneration cycle and salt usage. So that part is key.
Start by looking carefully on all sides and under covers or the control head cover and back for a manufacturer or brand, or if you cannot find any such labeling, you could try contacting local water softener distributors, since your unit was most likely installed by a local supplier.
You can also try contacting the water conditioner manufacturers we list below. Since the control valve on your water softener matches photos of units at the Aqua Maid website I'd start by contacting Aqua Maid and asking for (or downloading) the installation and operation manual for their equipment.
Aqua Maid can be contacted at
3375 Hwy 98S
Lakeland, Fl 33803
2130 Northwest Pkwy S.E.
Suite - i
Marietta, GA 30067
From just looking at your photo of the control valve I see that you can set
the time of day
the salt dose (that red dial with a center screw
The automatic regeneration frequency (pull out or push in those individual pins that will trip the automatic regeneration cycle as the timer dial rotates under clock control. If your system is not regenerating under control of the valve (control head) then perhaps none of the push-pull pins has been changed to cause the regen cycle to occur.
Question: how do I identify the model and brand of my water softener? Where do I get water softener operating instructions.
Attached is a picture (shown at left) of the control for the water softener that came with the house three years ago. I just started running the water softener after cleaning the brine tank and filling it up with salt. I left the settings as is.
The unit has a separate tank for the brine with a float inside. (tank size is 18" x 33")
Unfortunately, I don't have any manual on the system and on top there is no manufacturer's name, model no.
Except there is hand written note "TT 948 56 AE".
Could you please help me identify the maker of this machine or how should I proceed to set it up correctly?
Reply: how to identify a water softener brand and obtain operating instructions
KD: the water softener control that is shown in your photo (above left) appears to be widely used across a variety of water softener brands and models, as you can read in the FAQ text just above.
That's because some OEM manufacturers of water softener controls and parts sell those components to a number of companies who then sell and install water softeners under their own brand.
For example in Sun City Arizona and other parts of that state, the water softener you show above is widely distributed under the Pro-Tec Water Equipment brand. Depending on where you live, choose and try calling one of the water conditioner distribution & sales companies listed just below, as all of them sell water softeners using the control shown in your photograph:
Aqua Maid can be contacted at
3375 Hwy 98S
Lakeland, Fl 33803
2130 Northwest Pkwy S.E.
Suite - i
Marietta, GA 30067
Pro-Tec Water, 18700 N 107th Avenue # 9, Sun City, AZ 85373-9759, Tel: 623-977-0071
Website: www.pro-tecwater.com (inoperative)
The control head (water softener valve) for your water softener is also found in a Chinese unit sold to various manufacturers (notwithstanding the label that may say "Made in the USA:) - you can see the control at http://www.china-water-filter.com/Stainless-Steel-Water-Filter-Housing-17.html and also at http://www.alibaba.com/product-gs/357047492/detail.html?s=p
Some of the water conditioner's operating instructions are printed right on the front of the control. On many models, basic water softener adjustment procedures and guidelines are printed inside of the control cover or lid. But best is to obtain the installation and operating guide book from your equipment's manufacturer.
Make a note of your water softener's model and serial number if you can find it. Your note contained some of that information; Often, as our photo illustrates, the back of the water softener control includes a sticker with water conditioner model and serial number information. That information can help assure that the manufacturer whom you contact can provide you with the most accurate water softener operating instructions.
Photo Examples of Water Softener & Water Conditioner Brands & Models
Aqua Cera Water Softeners?
Reader Question: Aqua Cera Water Softeners?
Curious if you're familiar with the brand of water "conditioner" Aqua Cera. Salt and electric free unit that uses it's media to condition, not soften, water. Water will still test hard as usual however their claim is that there will no longer be any scale build up at fixtures. They also recommend these units for people who don't like the slimy feel of softened water. Sounds fine and good but how proven is this technology? - Anon 6/14/12
Anon, we discuss these, to put it nicely, highly questionable tools, gadgets, and magic equipment in more detail at OTHER SOFTENER METHODS.
Generally, there is no independent, credible evidence whatsoever that the systems you describe actually work, and the "white papers" and other literature we've found has been prepared by the vendors themselves or their agents. If it's too good to be true, it is probably not true.
Brand-X Exchange-Tank Type Water Softeners
Below: an exchange-tank type water conditioner
Culligan Water Softeners & Water Conditioners
Below: a Culligan™ water softener system. Culligan equipment usually has its brand name prominently displayed on the water conditioner control head - atop the narrow resin tank in the center of our photograph below. For an example see Culligan Mark 100 Water Softener Owner's Guide, 1994-1998
Fleck Water Softener Identification + Pentair Water Softener & Controls
Fleck water softeners are the product of a number of patented water softener and valve inventions and improvements by Andrew J. Fleckenstein and Lambert W. Fleckenstein (cited below). The Fleckensteins patented a number of water softener controls and featers between (at least) 1963 and 1981.
Fleck controls may appear on other water treatment equipment sold under different brands.
Currently (2015) the FleckValves.com website cited below is an independent distributor, while Fleck® is a trademark of Pentair, Inc. whose products include these brand names: Pentair, Pentair Aquatic Eco-Systems, Kreepy Krauly, Everpure, Shurflo and Delta Environmental.
The Fleck water softener photos shown here were provided by a reader (Aug. 2015) and did not contain a brand identification label, but the US Patent numbers on the equipment confirmed the manufacturer.
Reader Question: Is this an old Fleck water softener?
... trying to figure out what this is. It looks like an old fleck but there are no numbers or anything really helpful. I have a serial number but that's about it. I'm also trying to figure out the name of the part in the last picture where the hose connects to the head and where i might find a replacement. The plastic has degraded so bad that there is nothing holding the fitting in and now it leaks. Any help you could provide would be greatly appreciated. If you need any other photos or any info to better identify let me know.
Reply: History of Fleckenstein Valves & Water Softeners
From the patent numbers most likely you are correct that this is a Fleck® Controls water softener or possibly more accurately, a water softener using valves or controls designed by Fleck Valves, as those may appear on more than one water softener brand including Fleck, Fleck ProFlo, Autotrol, and Autotrol Performa and possibly also on some Pentair water softeners. You can find parts for Fleck water softener controls via the contact links we give below.
While we don't know the specific model of your Fleck® water softener, the serial number can sometimes decode into the month and year of manufacture. That information, combined with a bit of product history, can tell us the possible models. Your model serial number is 1697619. In any event, many of the Fleck softener parts are interchangeable across model years. The control details in your photo suggest this is an older model indeed, as it does not seem to match the Fleck 1500, 2500, 2510, 5600, 8500, 9000 nor 9100 models most popularly listed in 2015.
We also include some of the water softener valve and timing motor sketches from Fleckenstein's patent applications as those illustrations also help identify Fleck water treatment equipment, controls, and features.
[Click to enlarge any image]
Fleck water softeners are currently sold by a variety of distributors as well as at online retailers such as Amazon.com in at least the following models: Fleck 5600SXT, Fleck 7000 sxt, and Fleck 9100SXT. Below is an example of a contemporary (2015) Fleck water softener sporting an electronic control head.
Contacts for Fleck or Pentair Water Softeners & Water Treatment Equipment
Fleck Corporation, Tel: 1-800-581-3488, Website: http://www.fleckvalves.com/ Email: firstname.lastname@example.org
a distributor of control valves for industrial and commercial water softeners and backwash filters
Fleck SXT Timer Supplemental Service Manual [PDF], P/N 42713 Rev. D., 2/27/09 retrieved 1 Aug 2015, original source http://www.apswater.com/images/sxt-manual.pdf . Contact APS Water by email to email@example.com or by telephone to 1-800-460-9011 in the U.S.
Pentair Customer Service, Website: http://www.pentair.com/
U.S. Aquatic Main Office, 1620 Hawkins Avenue
Sanford, NC 27330
United States Tel: +1 (919) 566-8000
US Corporate Office,
5500 Wayzata Blvd, Suite 600
Minneapolis, MN 55416-1261
United States, Tel: 1 (763) 545-1730
U.S. Water Systems, Inc., sells replacement controls and valves for Fleck and many other water softener brands. These controls should work as repair or retrofit parts for water softeners using Fleck Controls, Fleckenstein Valves, or Pentair water softeners. The company has criticized currently-sold (2015) Fleck Controls valves and opines that their products perform better in service. Tel: 1-800-608-8792, Website: http://www.uswatersystems.com/
Water Softener Center, a water softener review website describing FLeck Water Softeners, - retrieved 1 Aug 2015, original source: - http://www.watersoftenercenter.com/fleck-water-softener-reviews/
Fleckstein Water Softener Control Patents
Fleckenstein, Andrew, and Michael Mortl. "Water conditioning system controls." U.S. Patent 4,290,451, issued September 22, 1981. Abstract:
This invention relates to the controls for a water conditioning system with an operating valve having a simplified drive mechanism and a brine valve made from plastic materials and readily assembled for adaptability to softener systems of various sizes and having flexible coupling means which enable rigid plumbing parts to be connected with the plastic valve assembly.
Fleckenstein Andrew J, Mitchell Herman C, "Timing motor drive mechanism for water softener valves." U.S. Patent 3,874,412, issued April 1, 1975.
Abstract: A water softener valve timing mechanism utilizing a timing motor to shift the valve through the various operating and softening stages. A linkage is operated periodically to shift a drive gear for the valve into engagement with a pinion of the timing motor. An adjustable cam controls a brine line valve for variably controlling the amount of water filled in the brine tank of the system to thereby control salt usage.
Fleckenstein, A., and H. Mitchell. "Timing motor drive mechanism for water softener valves." U.S. Patent 3,742,768, issued July 3, 1973.
Fleckenstein Andrew J, "Softener valve." U.S. Patent 3,616,820, issued November 2, 1971.
Fleckenstein Andrew J, "Timing motor mechanism for control valves and the like." U.S. Patent 3,457,792, issued July 29, 1969.
Fleckenstein Andrew J, Fleckenstein Lambert W, "Control valve for water softeners." U.S. Patent 3,349,915, issued October 31, 1967.
Fleckenstein Andrew J, Fleckenstein Lambert W, "Control valve for water softeners." U.S. Patent 3,249,122, issued May 3, 1966.
Fleckenstein Andrew J, Fleckenstein Lambert W, "Sealing ring for piston and cylinder assemblies." U.S. Patent 3,347,556, issued October 17, 1967. Excerpt: The present invention is directed to new and useful improvements in seals for piston and cylinder assemblies of the general type disclosed in our co-pending applications Nos. 302,660 and 302,669 filed on Aug. 16, 1963.
Kinetco Water Softeners
Below: Kinetico® Mach series water conditioning system, Dutchess County New York USA
Kisco Water Softeners
Below, cover & control on a Kisco® Water Softener, New York State
ProTec Water Softeners
Below, a ProTec® water softener, Surprise, Arizona
Pure Tel Water Softeners
Purewater 4U of Las Vegas Te
8744 Shady Pines Dr
Las Vegas, NV 89143
Montgomery Ward Water Softeners
Below: an antiquated but still working water softener, possibly distributed by Montgomery Wards
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 North Dakota Standards for Water Softeners, North Dakota General Authority Law, Chapter 62-04-08, Water Softener Units http://www.legis.nd.gov/information/acdata/pdf/62-04-08.pdf. "The objective of this chapter is to provide a standard of quality, capacity,
and performance for water softener units. Water softener performance
is to be based upon referee tests procedures described in section
 Culligan Mark 10 Water Softener 1994-1998 Installation and Operating Instructions (covering models manufactured after 1995) (1-96) 01881948.pdf available from www.culligan.com
 Water Softeners, CMHC, Canadian Mortgage and Housing Corporation, cmhc-schl.gc.ca/en/co/maho/wawa/wawa_005.cfm - October 2008. Canada Mortgage and Housing Corporation acknowledges the contribution of Health Canada to the development of this document. For further questions regarding water treatment and water quality, contact Health Canada at firstname.lastname@example.org or call 613-957-2991 or 1-866-225-0709.
 "Commercial Water Softener Installation and Operating Instructions", IBC Filtration & Water Treatment Products (Australia) for commercial, industrial and residential application www.ibcwater.com.au (07) 3219 2233
 "Non electric water softener,
Installation and Operating Instructions", IBC Filtration & Water Treatment Products (Australia), op.cit.
 "Water Softener Twin Tank Installation and Operating Instructions", IBC Filtration & Water Treatment Products (Australia), op.cit.
 Our Water Hardness Table used at originated with but was edited and added to from http://www.bestfish.com/tips/110598.html and also from http://www.water-research.net/hardness.htm
 Thanks to reader Gail Sanchez for discussing water softener backups and floods after an electrical outage - August 2010
 Water Right, 1900 Prospect Court
Appleton, Wisconsin 54914, Tel: 920-739-9401, Website: http://www.water-right.com/ and their water softener manuals are available online at http://www.water-right.com/library/literature/literature_manuals.html
 General Electric Corporation, Operation Manual, 740/760 [Water Conditioner or Water Softener] Control, 255 and Performa Series Valves, (268, 268 FA), General Electric Corp. 2007
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