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Electric water heater diagnosis & repair procedures:
Here we explain how to test and repair an electric hot water heater that is not heating at all or is not producing enough hot water. We start with simple basic checks and then move to testing and replacing bad controls or bad water heater elements.
This series of articles describes how to inspect, operate, diagnose, and repair electric hot water heaters. The articles at this website will answer most questions about electrical water heaters as well as many other building plumbing system inspection or defect topics.
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The cause of no hot water at all coming from an electric water heater might be
In this article we discuss these four possibilities in the order we've listed above.
If there is some hot water but it is limited in quantity or temperature, just one of the heating elements may have failed. Scale coating a water heater element can also reduce the quantity of hot water (or cause heating element failure) - a topic we review in more detail at
at WATER HEATER NOISE DIAGNOSIS, CURE.
If your electric water heater has stopped working entirely, or if it produces less hot water quantity than normal, or the electric water heater produces warm but not hot water, the diagnosis of the water heater problem is pretty easy, and sometimes the repair is easy and inexpensive as well. Here we outline steps to inspect, test, and repair an electric water heater.
Check the water heater for leaks. If the water heater tank itself is leaking, you almost certainly need a new heater.
We discuss water heater leaks at See WATER HEATER LEAK REPAIR
Also see ELECTRIC WATER HEATER INSPECTION CHECKLIST - while you're at it, go through that checklist: while getting your electric water heater working properly you may find and need to correct other defects including some that are important for safety.
Check the circuit breaker or fuse for the electric water heater. The heater is usually fused in the main electrical panel but some electric water heaters may be fed from a separate fuse or circuit breaker box. If the fuse is blown or breaker is tripped, replace the fuse or re-set the circuit breaker. If the fuse blows again or the circuit breaker trips again, do not re-fuse or re-set the breaker as the system is unsafe and you need a professional electrician.
Check the water heater timer: Some electric water heaters are installed with a timer (photographs above) that saves electricity costs by turning off the heater during periods when no one will be using hot water. If a timer is installed for your heater, it might be in its "off" position. Instructions for setting the water heater timer are inside the timer cover.
See TIMERS for ELECTRIC WATER HEATERS.
Check the water heater thermostat condition and its internal thermostat control reset switch. Below we show how to find the thermostat control and reset switch for an electric water heater.
See Electric Water Heater Reset & Temp Set.
If all of these items check out OK the water heater may have one or both of its heating elements burned out. We discuss finding, testing, and replacing an electric water heater heating element below.
I put in both heating elements and the upper thermostat and still cant get hot water what's should i do next - Earl Baker 2/19/2013
i have replaced both elements @ thermostats @ the reset switch but the reset switch
keeps tripping, this is on a electric water heater what else could it be? - Pat 2/20/2013
@Pat---I got same problem. Changed out everything and still trips red reset. Did you figure it out? - Bill 3/16/2013
Pat and Bill,
The good news, if there is any, is that with electric water heaters the total number of parts to check out and diagnose is small enough that there's no reason not to expect success.
If you have replaced what sounds like ALL of the parts involved: heating elements and thermostatic controllers, then I have to guess that when the heater still is not working the problem will most likely be traced to one of the following, listed in my guess at order of probability:
Watch out:: Danger of death by electrocution. If you are not trained for safe electrical work hire an expert who is.
1. bad power to the heater - test for voltage at the wires coming in to the heater first; if nothing there go to the panel. If you have power at the panel but not at the heater, there's an open wire in the circuit
2. improper wiring connection during the repairs
3. installed defective or wrong parts. Check the heating elements for continuity and resistance as we discuss in these articles. Check the controller or thermostat - it should be allowing current to flow on a temperature drop and call for heat. Sometimes the thermostat high limit needs to be reset or replaced.
Water leaking from bottom element trips the breaker it makes a popping noise inside it tank - Ron 1/1/2013
water is streaming out of my hot water heater and the water is raging hot for about 4 day. i don't know hat to do, and what is the problem - Misty 1/5/2013
If a water heater is leaking you should take these steps:
If you hear a dripping hissing sound at a gas or oil fired water heater, if on inspection you find that the bottom of the heater tank is leaking and dripping into the combustion chamber then the water heater is shot.
If you hear a hissing sound at an electric water heater that may be .....
Check for water heater leaks around the T/P relief valve: If you see water on the floor around the water heater and by inspection you cannot find any leaks in pipes or connections to the water heater itself, I suspect the problem is the tank, but another possibility to check first is for leaks around a tank side or top mounted water heater pressure/temperature relief valve.
See ELECTRIC WATER HEATER INSPECTION CHECKLIST
If the valve was not properly secured and sealed, leaks around the valve mounting threads can leak down through the insulated jacket of the water heater, eventually appearing on the water heater burner or on the floor around the unit. In this case the heater might be repairable.
But be sure to see our warnings
at FLOOD DAMAGED WATER HEATER REPAIR
I have small white particles that clog my faucet water savers I was told that plastic material was used in some water heaters and this deteriorates over time, causing this problem. Is this true? I have an A.O. Smith 55 gallon water heater made in 1995. - Bill 2/5/12
Reader Red Wood and others pointed out that plastic water heater dip tubes supplied by the Perfection Tube Company and installed in nearly all water heaters made between 1992 and 1997 proved to be defective with the plastic used disintegrating and producing the debris you describe.
Clogs that happen to block just the hot water piping, valves, controls, or heater outlet can explain reduced hot water flow rate (or "hot water pressure" in terms many people use). Clogs may be due to debris (as we illustrate just below) or due to mineral clogging in hot water system piping or at a tankless coil.
At DEBRIS in WATER SUPPLY, WATER HEATERwe describe and illustrate with photos the diagnosis and correction of these white plastic debris particles left in the water heater when a plastic dip tube disintegrates.
At WATER HEATER ANODES, DIP TUBES we describe inspection and replacement of water heater dip tubes. To help other readers we've copied your question and posted a longer reply at the Debris article cited just above - Editor.
Reader Comment from Red Wood 
2/15/2012 Bill, The symptoms of the white particles clogging the aerator are classic symptoms of a failed dip tube. The dip tube is a tube that extends from the inlet to the bottom of the water heater to prevent the incoming cold water from mixing with the hot water causing a rapid reduction in temperature of the water going out of the tank.
In the 90's there was a period from about 1992-1997 where almost every water heater made by any manufacturer with few exceptions used a dip tube supplied by the Perfection Tube Company which proved to be defective with the plastic used disintegrating. This was also the subject of a class action lawsuit for which the claims period is now over. AO Smith was one of the companies and the manufacture date is in the middle of the defect period I have no doubt your dip tube is bad.
On a 17 year old water heater I would recommend replacement as the most viable option.
Electric water heaters usually have two thermostats, and to heating elements: an upper thermostat located behind a cover high on the heater tank, and a lower thermostat located behind a panel low on the water heater tank (photo at left).
The two access panels permit inspection, adjustment of the thermostat(s), access to an internal reset switch (that you may not have known about), and access to electrical wiring as well as access to the actual heater elements should one or both of them need to be tested and/or replaced.
Most electric water heaters are what we call "flip flop" or "non-simultaneous" electric water heater systems, meaning that just one of the two heating elements is working at a time.
When the hot water heater's tank is full of all cold water, the upper thermostat flips on, heats up the water in the upper portion of the heater. That's also where hot water exits to the building - from the top of the tank at the hot connection.
The upper heating element heats about 1/3 of the water heater's volume, while the lower element heats the bottom 2/3.
Once the temperature set on the upper heater's thermostat has been reached, the thermostat control will then flip power down to the lower thermostat that controls the lower heating element.
The lower thermostat switch will turns on the lower heating element and that in turn heats water in the bottom of the water heater until that water reaches the temperature setting on the lower thermostat.
Now the whole water heater is "hot". Of course life is more complicated. When the water heater is in use cold water is entering at the tank bottom (out of the end of the dip tube) but also somewhat mixing up water in the tank. If the upper tank is still hot, cold water entering in the tank bottom will contact the lower element and thermostat and those will turn back on.
A.O. Smith (water heaters) has an excellent service handbook that explains these operating modes and instead of flip-flop they call it "non-simultaneous operation" of the electric water heater elements.
It is possible to convert some flipflop electric water heaters to operate the two elements simultaneously but as AOS points out you can't do that if the total amperage draw exceeds the circuit and equipment rating (say 40A).
Watch out: setting any water heater to deliver temperatures above 120F can cause dangerous burns.
See SCALDING TEMPERATURES & TIMES
Behind each electric water heater panel you will see electrical wiring, a thermostat with a pointer and temperature setting numbers.
Watch out: Turn off electrical power to the water heater before opening the water heater access panels.
Otherwise you could be killed by electrical shock.
Smart repair people and owners use a neon tester or multimeter to absolutely confirm that electrical power has been turned off before ever touching electrical components.
We removed the upper panel metal cover (two screws), lifted off the styrofoam insulating cover, and revealed the water heater control in our photo at left.
If you break or lose the plastic cover that protects the water heater thermostat and heating element electrical connections, a replacement cover is provided with most water heater element replacement kits.
Also located behind each panel is the actual upper or lower heating element. Our photo (above right) is the same location as we showed above, but we removed a plastic safety cover to show the electrical connections and other controls available here.
If setting the water temperature to a lower setting does not work there is a problem with the control and it probably needs replacement.
I changed the element on my fathers boiler it only has a single top element
The old one was set to max so that's how I set the replacement
However I notice the metal cap was very hot and a day later it popped the reset with the brown wire not burnt but glazed like its been very hot
I have put it down to about 75% and reset it is this ok or still too hot? - Warbeast 10/22/12
War, I'm not sure where the problem lies on your heater, but I'd start by being sure that the replacement element has the same wattage element as the original one. If you installed a mis-matched electric water heater element it may indeed be overheating.
2 days ago we began getting extremely hot water from our water heater. Our thermostat is still set very low so we are surprised and confused. There is also a slight metallic smell in the water and slight odd taste. Can you help us determine what's going on. - Becky NOrthrop 10/2/12
Most likely the thermostatic control on your water heater has failed and needs replacement.
See ELECTRIC WATER HEATER HIGH TEMP CUTOFF TEST for details.
Watch out: failure to replace a bad thermostat and overheating hot water is dangerous and risks scalding burns or worse, a BLEVE - explosion.
Just below we show closeups of the electric water heater internal reset switch (below left), and the water heater thermostat dial that sets the temperature control for (in this case) the upper heating element (since we are looking behind the upper panel on the electric water heater).
This water heater is set to its maximum output temperature, 150 degF. If water leaves a faucet at 150 degF. scalding can occur in about 1 1/2 seconds.
If the electric water heater output water is too hot you can adjust the thermostat to a lower setting. Typical settings are 140 to 160 degF. Beware that any temperature above 120 degF. is scalding and a mixing valve may be needed for safety.
Our two photos above are of the lower heating element on this electric water heater. You can see from the burned and melted plastic that there was a problem with the lower heating element on this unit.
But if you see this condition on an electric water heater whose history is unknown, do not assume that this is a current problem. On this water heater we replaced a burned-out bottom heating element several years ago, leaving the burned plastic cover and insulation cover on the unit.
Above are photographs of a replacement electric water heater upper thermostat (including its reset button) and the smaller lower water heater thermostat. Wiring details provided with these water heater controls are
at ELECTRIC WATER HEATER ELEMENT REPLACEMENT
At links below we continue with more diagnostic testing and repair procedures for electric water heaters, looking at the high limit cutoff switch, the high temperature reset switch, and testing and replacing bad electric water heater electrodes.
hi how do you locate the reset button when theres insulation on cylinder thanks - Trevor 09/25/2011
The red reset button works for my electric hot water heater but after a few days I have to reset it again. I drained the water heater until it was clear, and I know both heating elements are working. No hot water at all, not even luke warm. - Nathan 6/28/12
Reset button will not reset on electric water heater replaced upper thermostat still will not reset - Russell 1/14/2013
2nd time in a month, I've had to push reset button. to get hot water working again. s this the start of something going out? Or just normal. Thank you for you help. - Tim 12/3/2012
My reset button light is very dimm and the water is not heater. I have replaced the upper element and the control board and the still no hot water and the reset light is dimm.- Lee 1/21/2013
Trevor, quite so, if everything on a water heater is covered up by add-on exterior insulation you can't see a thing - and the system may be unsafe too, especially if the pressure/temperature relief valve has been covered over.
Water tank manufacturers do NOT want anyone to add insulation to the exterior their water tanks (safety concerns) and may even void the warranty if someone does so.
To find the reset button on a water heater element (if there is one) you'd need to
- turn off electrical power to the heater
- remove external insulation
- open the one or both access covers that are illustrated in our photographs above.
these thermostatic controls can fail themselves. If the elements are not shorted and there are no other electrical problems you can find, I'd replace the thermostat unit.
Before replacing a water heater element I'd check to confirm that it is defective. In the case you describe the problem could be a bad second heating element OR the thermostat unit itself could be defective.
Sounds like a failing control or control sensor; the control may be doing its job, switching off in response to a problem, but more often we find a failed or failing electrode (shorting) or a failed temperature sensor.
See Electric Water Heater Reset Switch in the article above.
Test and replace one or both bad heating elements - if they're bad. If the two heating elements test out as OK I would replace the thermostat unit.
When I reset the upper t-stat with red button fire jumps from wires on t-stat= water heater is a state select water heater.- Richard Cox 2/6/12
Richard, it sounds as if there is a short in the wiring, the element, or the control.
Also, there was evidence that a short had occurred in lower element region as there were burn marks on or near cover or where there was an electrical malfunction, both elements have been replaced, and still no hot water, both elements appeared to be normal when removed.
I have an 80 solar water tank with electric backup, mixing valve, upper heating element only, PT valve and solar panels upper manifold air release valve. Occasionally, the water reaches boiling and the PT and air valves do their job but the red element reset switch pops off too. This means going up into the attic. Can I in any way disconnect the red reset switch? I presume this switch is not electrical but a bimetal strip mechanism, right? - Jeff 11/30/11
I'd consult with a solar expert on how to control the system temperature,
Watch out: I would never disconnect a safety device. A combination of multiple errors could still lead to an overheated exploding water pressure tank - a catastrophe (search InspectApedia for BLEVE to read what can happen). I just wouldn't take a chance.
Usually if the upper element has burned out you'll find that the quantity of hot water has not been reduced as much as you'll observe that the water provided by the heater is tepid.
And if the lower electric water heater element has burned out you'll find that the water supply may be plenty hot, but less in quantity.
You can understand why these simple diagnostic observations usually work on residential electric water heaters by looking at Carson Dunlop Associates' sketch at left. For commercial electric water heaters, because both elements usually operate simultaneously, this distinction won't apply.
Of course the heating elements can be tested to see which is burned out (open, or infinite resistance) or shorted (zero resistance), as we describe in detail at Electric Water Heater Element Tests
Most Electric Residential Water Heaters are Sequential Operation where the upper element comes on first until the thermostat is satisfied then the upper T-Stat switches power to the to the lower element & T-Stat. Upper T-Stat has priority. [See Carson Dunlop Associates' electric water heater element operating sequence illustration above - Ed.]
In Commercial Electric Water Heaters the controls are often wired for Simultaneous Operation and more than one element may fire at once.
Simultaneous heating element is seldom seen in Residential.
If the upper element is burned out once the hot water in the tank is depleted you will have no hot water as the upper thermostat will never be satisfied and switch over to the lower element.
If the lower element is burned out you will have hot water which is only in the upper portion of the tank which will rapidly run out and turn cold.
- Red Wood 
Editor's note: typically, cold water entering the electric water heater near the heater bottom (thanks to the dip tube) turns on the lower heating element when you begin drawing hot water out of the water heater tank (at the tank's top). When the water near the top of the tank cools (by rising cold water coming in at the tank bottom) the upper heating element comes on and the lower element shuts off.
This gives priority to heating the outgoing hot water from the top of the water tank.
When the upper heating element has heated the water to its cutoff temperature (which won't happen if you continue drawing hot water rapidly out of the tank), it allows the lower element to turn back on. Details are in our sketch above.- Ed.
When adjusting the temperature do you keep the upper and lower thermostat the same ? - John 4/15/12
I have replaced both T-states and both Elements and I still only have a small amount of hot water? - Patrick 1/22/2013
that makes sense to me. I will research further. Also take a look at the electric water upper and lower heating element sequencing operation described at Electric Water Heater Element Tests
I suspect that either one of your elements is not heating ( a bad element or bad wiring) or a thermostat or controller is not turning it on. If the total hot water quantity is small, check first for a bad LOWER heating element.
Continue reading at ELECTRIC WATER HEATER ELEMENT TESTS or select a topic from closely-related articles below, or see our complete INDEX to RELATED ARTICLES below.
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