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Drawing showing the key parts to a modern air conditioning compressor/condensor unitAir Conditioner / Heat Pump FAQs
Questions & answers about air conditioners & heat pumps

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Frequently Asked Questions (and answers) about air conditioners & heat pumps

FAQs about air conditioning and heat pump systems help diagnose inspection, installation, troubleshooting or repair problems.

These FAQs are part of an article series discussing how to inspect and repair all types of residential air conditioning systems (A/C systems). Page top image provided courtesy Carson Dunlop Associates.



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Air Conditioning & Heat Pump FAQs

Question: what causes a clunk thunk noises from compressor/condenser unit

(Jan 21, 2016) Peter Shepley said:
My outside unit of a heat pump makes a loud metallic thunk when the unit turns off. Anyone know what may be causing this?

Reply:

Sure Peter, please see this AC noise diagnostic article

NOISE AIR CONDITIONER / HEAT PUMP - home.

or in that article see this article

HVAC NOISE-2 CHATTER CLANK FAN GROAN - chattering, clanks, clunks, cyclical, fan, groans, growls

Question: heat pump won't start and emergency heat doesn't work

(Feb 15, 2016) Lisa said:
My heatpump is not working neither is the emergency heat setting, what can I do?

Reply:

Lisa I wouldn't try to "force" anything as you may cause more damage or make the system unsafe. Unfortunately it's time to call a repair technician.

Meanwhile you might get some emergency heat from an oil-filled portable electric heater or several of them - buy or rent.

Also see AIR CONDITIONER WON'T START

Question: is refrigerant a liquid or a gas?

(Mar 16, 2016) james said:
is an air conditioning refrigerant liquid or a gas? are there any concerns with a leakage of a window ac unit?

Reply:

James in a refrigeration system the refrigerant changes states: on the "low pressure" side of the cooling coil it is in a gas; on the high pressure side of the system after exiting from the condensing coil, the refrigerant is a liquid.

Leaks of refrigrant at any AC unit will mean it will stop working; and you're contaminating the environment.

See REFRIGERANT GASES & PIPING - home

Question: overcharged for air conditioner repair that replaced just a capacitor?

(Apr 12, 2016) LHS said:
I had an encounter and would like to share this.
My air compressor stops working.

I called for a repair. The repaired took less than 5 minutes and change a capacitor. The parts cost is $30 and the overall sum adds up to $120. The huge gap was in questions and ask for justification. Unwillingly the man reduced to $80.

So please beware of such incidents and always see for the work that is being done. Those dishonest repair that we as a consumer should learn how to protect ourselves.

Reply: there is a danger of paying too much but also a danger in paying too little

LHS

Indeed most trades people have a minimum charge for a service call, and to a homeowner who finds that the call took just five minutes, the cost of that (CAPACITORS for HARD STARTING MOTORS) repair can be upsetting.

Please consider, however, a different point of view about the true cost and fair charge for HVACR repairs:

The $80 that you paid was not simply for "5 minutes of work and a $30. part" or a net of $50. for the 5 minutes of work. That $50. covered also the following:

1. The knowledge and expertise on the repair person's part that allowed her or him to quickly determine what was wrong, and to make the repair properly, effectively, and without causing some other problem.

That expertise comes from many hours of classroom training and probably years of job experience. Knowledge and expertise have tremendous value, and also a big investment of time and effort on the part of the repair person to develop that expertise.

2. Lesser, but also important, you were paying for someone to

2.a. take the time to drive to and from your home - that's essentially unpaid, unproductive time

2.b. drive a heavy truck (not cheap to operate) that carries a spare parts inventory (a large tie-up of money in inventory that has to be monitored, maintained, replenished) that included exactly the part that was needed

3. Pay a small contribution to health care, retirement pension, truck insurance, liability insurance, warrantying the work performed, and other fundamental but essential components of what it costs to hire and train a service technician and send him or her into the field.

You're not just paying for the part and 5 minutes of someone's time you're paying for the value of that expertise, having parts on hand, and bringing the right parts and right repair to your home.

There's an old surgeons joke about that sort of fee when the patient complained that the surgeons' bill of $4,500. to remove a small tumor was too high as the operation only took 14 minutes. The surgeon replied: OK I'll re-write the bill:

See HOW MUCH SHOULD YOU PAY what is the right amount to pay for a professional building inspection or for environmental tests of a building? Environmental Testing Fees. Home Inspection Fees. It is a mistake to pay too much for a professional service. It may be a bigger mistake to pay to little for a professional service.

Also see REFRIGERANT DIAGNOSTIC FAQS

Comment:

(Apr 14, 2016) ronaz said:
agree with (mod) comments - OK to pay for expertise but how about the following which happened to me last week:

Called reliable (?) a/c company for $79 tuneup,tech says large capacitor out, compressor won,t start, $437 to replace (Mars 11069 - $32 on Amazon), told him no way,

he called office who dropped price to $295- I declined & told him to return unit to original condition by replacing fuse, Miracle of miracles, fan & compressor turn on. Kicker::: Impossible to get capacitor part numbers & sp-ecs from Trans/Am Stan. This company protects their ripoff dealers.

WILL NEVER BUY their mdse,

Reply:

Agree, Ronaz that service people can be mistaken and that some service companies may be gouging.

Certainly I found a popular Dutchess County New York HVAC repair company that responded quickly to service calls but provided me with marginal service at maximal price. Some companies have a business model that establishes a refrigerant-delivery-route business, like the traditional milkman delivery route, but at 100 times the cost of a bottle of milk and without fixing the underlying problem.

In the case you describe, the tech may have just been guessing at the most-likely problem, and the tech does not set prices. But certainly a fundamental first step in checking out an AC that won't start is to confirm that it has power.

Also see FAN, COMPRESSOR / CONDENSER DIAGNOSTIC FAQs

Question: blower fan noise as if hitting something

(Apr 25, 2016) Anonymous said:
This unit is in my sunroom. It sounds like the blower or fan is hitting against something and making a terrible noise. This is a small wall unit.

Reply:

Turn off the unit to avoid further damage.

Your HVACR tech will check for a loose or worn fan bearing or for an obstruction that has fallen into the air handler blower assembly.

Question: wiring diagram for Rheem Sure Comfort php14a48j heat pump package unit

(May 1, 2016) Ed said:
Where can I find a wiring diagram for a Rheem Sure Comfort php14a48j heat pump package unit. Any help is greatly appreciated.

Reply: Rheem heat pump installation manuals & wiring diagrams

Ed:

You're looking for a Rheem packaged heat pump installation manual or guide as that will have the wiring diagram.

I found this heat pump installation manual that might help you out:

Rheem Heat Pump Installation Manual [PDF]

If this wiring diagram doesn't match your Rheem Sure Comfort heat pump unit, then see the contact information for Rheem at MANUALS & PARTS GUIDES - HVAC where we also include direct links to wiring diagrams.

Below: a typical Rheem wiring diagram for the AHU. [Click to enlarge any image]

Rheem AHU wiring diagram typical at InspectApedia.com

Also see below this very general electrical problem troubleshooting flowchart that works for Rheem as well as other air conditioning & heat pump systems. This chart was found in a "MFA" clickbait page that offered no other diagnostic help.

[Click to enlarge any image]

Rheem air conditioner diagnosis & repair flowchart  - at InspectApedia.com

Question: Mitsubishi split system thermostat display is blank, no error code.

(May 10, 2016) sarfraz said:
I have a one Mitsubishi duct splits
Thermostat automatic going off mode without showing any error code what the resion and how to fix

Reply:

Sar

If the thermostat display is showing blank most-likely it has lost power.

Also see SPLIT SYSTEM AIR CONDITIONERS & HEAT PUMP FAQs

Question: AC was cooling normally for 10-15 minutes then cooling stopped and amps dropped

(May 14, 2016) Anonymous said:
My split AC 1 ton starts normally and the cooling was so good after 10-15 minute the compressor was running but the cooling was stopped and the amp was down to 2 amp what is the problem?

Reply:

Anon you need an onsite expert to actually say what is the problem, as I can only guess from so little information as a one-line e-text. It's possible that the cooling coil is icing over due to low refrigerant or due to low air flow. Or a TEV can be freezing up.

Question:

(May 20, 2016) javed hussain said:
Me interview me jankari Lena chahta ho

Reply:

Information wants to be in the interview. We agree.

Also see COMPRESSOR / CONDENSER DIAGNOSTIC FAQs

Question: Compressor won't turn on but fan blows, do I need an A/C repairman

(May 27, 2016) Anonymous said:
My heat pump is in a condo, four years old, the compressor wont come on, just the fan is blowing. I have turned the unit off a couple of times, waited a few minutes, than turned back on but no cold air is coming out. Do I need to call a repair man?

Reply:

If the air handler blower starts when you have set the thermostat to COOL, AND the indoor temperature is above the thermostat cooling-set temperature, AND the outside unit never runs then yes your system needs repair.

See also AIR CONDITIONER WON'T START FAQs

Question: Water leaking out the bottom of the air handling unit

(May 29, 2016) Ed said:
Water is leaking out the bottom of the air handling unit in the house

Reply:

Ed: search InspectApedia.com for AIR CONDITIONER CONDENSATE LEAKS to read diagnostic and repair suggestions. Your system's condensate line may be clogged, or the condensate collection tray may be leaking.

Question: lit match odor when central A/C starts

(July 6, 2016) michelle said:
when our central a/c kicks on there is an odor like a lit match that first comes from the duct. we live in an extremely hot and humid tropical climate in south florida. our home is a mobile home on blocks with the entire unit outdoors. this is a recent development. our temperatures and humidity levels are even higher than 'normal'. any suggestions? thanks!

Reply:

Please see ODORS in AIR HANDLERS & DUCT WORK and then see DUCT & AIR HANDLER ODOR FAQs

Question:

(July 7, 2016) JR20829 said:
Do you have access to a wiring diagram on an Intercity model # CA9636VKA1 or Manufacturer # NCA9636VKA1 Heat pump?

Reply:

Sorry that's not a specific product I recognize.
But check out the Intercity sources at

inspectapedia.com/heat/HVAC_Manuals_Air_Conditioners_Boilers_Furnaces.php MANUALS & PARTS GUIDES - HVAC

Question: mix and match condenser and air handler brands?

(July 10, 2016) george said:
can you use a carrier condenser and Panasonic air handlers in a mini ducted system?

Reply:

Yes in concept, George. But the capacity, refrigerant, and controls must meet one another's specifications.

Question: A/C keeps tripping the circuit breaker

(July 11, 2016) thabo said:
I hv aircon st my office it does not wat to run it keeps dripping circuit breaker

Reply:

YOu need a service tech on site, sir. The problem could range from a failing control or relay to a seizing compressor motor.

Question: is a rooftop HVAC unit part of the equipment used to heat or ventilate a building?

(July 18, 2016) john simmons said:
is a rooftop hvac unit one of the component parts of the equipment to heat and ventilate a building?

Reply:

Sure, John. A rooftop HVAC unit may be providing cooling, heating, or both.

Good luck with your test.

Question:proper term for housing for an A/C unit

(July 18, 2016) Anonymous said:
Our ac unit housing needs to be replaced. What is it called?

Reply:

Housing

is fine

For a through-wall unit some manufacturers may use the term "through wall sleeve"

Question:

2016/07/24 joy said:
Air comes in but not cooling like it usually does. Thermostat set to 75 but saying 82 in house. Changes all filters.

Reply:

Joy if you search InspectApedia.com for LOST COOLING CAPACITY you'll see a sequence of diagnostic steps that you should take.

Question: specifications for walk-in cooler design, repair, maintenance

2016/07/26 Damon said:
Do you have info on walk in coolers

Reply:

Damon
see WALK IN COOLER REPAIR at inspectapedia.com/aircond/Walk_In_Cooler_Design.php and in the future, please avoid tripling our workload: just ask question on one page, not three. Thanks. - Mod

Question: A/C fan turns off and trips breaker when it's hot outside

2016/07/27 Toni said:
My Bryant air conditioner fan is turning off when the temperature outside is over 105, and it's tripping the breaker. The unit works fine otherwise.

Reply: thermal overload switch?

Toni it sounds as if your system is overhreating and tripping a thermal overload switch; time for a service call.

Toni said:
Is that the exact name of the part? And can someone replace that part themselves? Thank you for all your help.

Mod said:

Toni,

The thermal overload switch, if present in a motor such as an air conditioner compressor motor, is usually built into the motor, is not a part you'd replace yourself, and is not usually the trouble anyway. The trouble is more likely to be that the motor is overheating because it is overloaded or has low voltage, or is simply failing, e.g. because of a worn bearing.

Some people try testing the compressor/condensor for overheating by wetting and cooling it down with a garden hose when it's hot. (Don't spray directly onto or into electrical components, but wetting the outdoor unit just as if it were raining is OK). If when cooled down the unit runs, that confirms an overheating problem.

Keep in mind that based on a brief e-text I'm only guessing at what's wrong. It would be a mistake to dash out to try to replace any part before we've had an onsite diagnosis of the problem and thus have correctly-identified what repair part(s) is (are) needed.

...

For photographs of these various air conditioning and heat pump parts, and for an explanation of where these air conditioning components are physically located, see A/C COMPONENTS which discusses and helps you name and recognize various  Indoor A/C Components and Outdoor A/C Components

Also see these A/C & Heat Pump Diagnostic FAQs & diagnostic guides

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Continue reading at DIAGNOSTIC GUIDES A/C / HEAT PUMP or select a topic from closely-related articles below, or see our complete INDEX to RELATED ARTICLES below.

Or see AIR CONDITIONING HEAT PUMP REPAIR FAQs - HVAC inspection, installation, diagnosis & repair procedures

Or see AIR CONDITIONING & HEAT PUMP SYSTEMS - home

Or see AIR HANDLER / BLOWER UNITS - home

Or see COMPRESSOR / CONDENSER REPAIR - home

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AIR CONDITIONER HEAT PUMP FAQs provided free at InspectApedia.com - online encyclopedia of building & environmental inspection, testing, diagnosis, repair, & problem prevention advice.

INDEX to RELATED ARTICLES: ARTICLE INDEX to AIR CONDITIONING & HEAT PUMPS

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