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Harvey-Crown Water Softener Manuals & Instructions

This article provides manuals and contact information for Harvey, manufacturer of Crown water softeners distributed in the UK.

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Harvey Water Softeners & Manuals - UK

Question: fix Crown block salt softener that is not giving soft water

Harveys Crown Water Softener at InspectApedia.com2020/04/09 Martyn Kebbell said:

I have a Crown double tan block salt softener . ID N,. NEWS/1. Serial number 21776. service meter 750.

We recently renovated the kitchen and to do so had to disconnect it and then when finished the renovation reconnect it .

[Click to enlarge any image]

All buy a professional plumber. Since then we have been unable to get soft water .

The plumbing work looks good and the by-pass is closed. The virus has meant the plumber cannot come back immediately. What might the fault be and how can I fix it?
Thanks
Martyn

This Q&A were posted originally at DIAGNOSE WATER SOFTENER PROBLEMS

Above is a Harvey's Crown water softener for purpose of identification.

Reply: double check that the softener "bypass" valve

Martyn

Let's start with the basics - don't take offense, but let's double check that the softener "bypass" valve is in the "service" position.

I am guessing that you're in the UK and that you're asking about at Harvey Crown Water Softener - Twin Tank / Non Electric model that can use block salt, made by r Harvey Water Softeners of Woking, Surrey England. If I'm mistaken we need more details to be sure we're looking at your very water softener (and can find and check the correct manual for it).

Generic answer: typically a green button or end of a bypass valve is pushed IN, or a rotating lever is turned so that its arrow points to "Service"

Can you post a photo of the bypass valve on your softener?

Also (one photo per comment) if you can post a photo of the softener's ID and data tag that'd help.

Conntact: Harveys Water Softeners
Website: www.harveywatersofteners.co.uk
Customer support tel: 01483 753404

Harvey's non-electric water softener relies simply on the building's water supply pressure to operate. So there's no electrical power to turn on or off.

Below are Harvey's instructions for turning the bypass valve to the "ON" position; you can confirm that your valve is properly set so that the handle is in line with the pipe.

Harvey's Crown Block Salt water softener bypass valve operation - cited & discussed at InspectApedia.com

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Once we're sure the softener is NOT in "bypass" mode, we need to confirm that water is running through it; simple visual inspection of your cold water supply pipes, following from the point of entry at the building, can confirm that (probably) most-all of your water flows through the softener - so if you have water pressure but no soft water, we then move on to

Check the salt supply - does the softener have salt needed to make brine?

So let's see Harvey's instructions for checking the softener's salt level:

The clear lid on our water softener makes it easy for you to check your salt.

The red line inside shows you when to refill or re-order your block salt. If you can see the red line this means it is time to refill the salt in your water softener.

A salt block should be able to fit on top, and you should still be able to shut the lid.

...

Next, if there is a salt block, it's possible that it's stuck in position when it should be settling.

If the salt block won't descend, Harvey recommends breaking up any salt fragments or crystals at the bottom of the block:

They might be stuck or have crystallised. To resolve this, boil a kettle of water and wait 5 - 10 minutes for it to cool it down slightly. Pour about a mugs worth of water around each salt block. Then push any build up down with a plastic or wooden spatula.

...

If there is NO salt in the softener, follow Harvey's salt block replacement instructions illustrated below:

How to replace the salt block in a Harveys Crown block salt water softener cited & discussed at InspectApedia.com

Finally

If your softener has salt and is not in bypass mode and has water pressure, try a manual regeneration cycle - initiated by following instructions in the manual under "Manual regeneration" - on the last page in the manual.

If you don't have the manual for your softener you can find a copy at the company's website or from this link:

If you're still stuck with no soft water, because of the COVID-19 pandemic you may not be able to get a quick-response service call on-site, but you should not hesitate to contact the company directly for advice.

...

Continue reading at WATER SOFTENER ADJUSTMENT & CONTROLS, or select a topic from the closely-related articles below, or see the complete ARTICLE INDEX.

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