Frequently asked questions and answers about roofing jobs, roof job problems & about how to resolve a disupte between roofing contractor and client:

This roofing job problem resolution article series gives advice to homeowners who have had an unsatisfactory roof repair or "new roof" installation job on their home. We describe hiring a roof inspector, what information to collect, what to report, and what to do with that information in obtaining satisfaction.

Questions & Answers on How to resolve roofing job problems, defects, disputes

These questions & answers about resolving disputes with roofing contractors were posted originally at ROOFING CONTRACTOR, FIND & CHOOSE

or otherwise at RESOLVING ROOF JOB PROBLEMS - the topic home page.

Recently-Posted questions & answers about roofing contractors

On 2021-02-21 - by (mod) -

@Anonymous,

A bit confusing that we'd need to replace a roof because of a gutter that's not handling the outflow of a "dead" valley.

When the roof was replaced you'd hope that a top quality impermeable ice-and-water-shield adhesive membrane would have been used to line the whole problem area and also that the size of the valley and downspout were made big-enough with necessary deflector to be sure water goes into the gutter rather than shooting past it, and that the downspout gets water away from the building.
Use the Add Image button to post a photo so that we can see what's going on.

On 2021-02-21 by Anonymous

Thank you for your quick response!! I will definitely do that for the skylight. There's another issue...there's a "dead valley" that has been a major issue. The dead valley is in the front of the house and there's a gutter located there so it doesn't completely dump into our flower bed. There has been a leak there for the last 5 years that's why we got our roof replaced (also the walls and floors that the water damaged)... Now bc there's an ice/snow storm it started to leak again... The roofer said it's due to the ice dams. The roof was installed 3 months ago...so I'm curious to is all this leakage a coincidence or faulty roofing repair? Thank you again for all your help.

On 2021-02-20 - by (mod) -

@Marie Hart,

IMO the roofer may have been absolutely right to not-use a flashing kit that did not match the type of roof covering or tiles being installed, but in that case it sounds as if

- the wrong flashing kit was ordered

- the right flashing kit was not ordered and installed - that's what's needed.

On 2021-02-20 by Marie Hart

Thank you. This is kind of what we have been thinking. Also saw Julie's post on the skylight. The roofer threw away the flashing kit to the new skylight in the trash and told us that the kit was for s-tiles and it's okay as it's still under warranty except fro leaking!! Can we hold his feet to the fire since he didn't get a permit til really late? Isn't that illegal? Also, I think the crew was illegal workers

On 2021-02-20 - by (mod) -

@Julie,

Proper installation of flashing at skylights means that the roof does not leak even during winter storms.

Identify the skylight brand and model, get your own copy of the installation specifications, and provide those to your own independent on-roof inspector whom you'll ask for a diagnosis of the cause of and cure for the leaks.

Take that back to your original installer.

On 2021-02-20 - by (mod) -

@jeff,

Jeff:

About ice dams on a metal roof,

If the roof does not have adequate soffit intake and ridge exit venting you may indeed see ice dams.

If the prior roof never had an ice dam problem that suggests the new roof job may be missing something.

But you need an expert on-site inspector (try a home inspector from the EXPERTS DIRECTORY found at the top of these pages or someone similar you find locally) who can inspect, photo- and in-text-document the observations, diagnose the trouble, and describe the necessary repair.

On 2021-02-20 - by (mod) -

@Marie Hart,

Your lawyer is needed to sort out contract legalities, but bottom line, starting with the roofer's statement

"it was assumed that we as the homeowners were acting as GC's so we were responsible to make sure the roof was not exposed more than 90 days."

in my opinion that sure sounds like someone who won't stand behind their work and more, like a great example of "blame the victim" for their questionable workmanship.

If the roofer, who now has a taken a big bite of your wallet, won't fix the job so that the roof is both sound and is installed according to the specifications of the manufacturers of the products they used, then you may need to hire someone else to do the job right and follow your lawyer's advice about sorting out the costs.

That's a lot of trouble and aggravation for everyone, something you might point out to the roofer would be best for everyone to avoid.

Be sure you identify the products used: manufacturer and product name, so that you can yourself get copies of the installation specifications.

On 2021-02-02 by Maha

Thank you Dan. It is a brand new roof

On 2021-02-21 - by (mod) -

@Anonymous,

A bit confusing that we'd need to replace a roof because of a gutter that's not handling the outflow of a "dead" valley.

When the roof was replaced you'd hope that a top quality impermeable ice-and-water-shield adhesive membrane would have been used to line the whole problem area and also that the size of the valley and downspout were made big-enough with necessary deflector to be sure water goes into the gutter rather than shooting past it, and that the downspout gets water away from the building.


Use the Add Image button to post a photo so that we can see what's going on.

On 2021-02-21 by Anonymous

Thank you for your quick response!! I will definitely do that for the skylight. There's another issue...there's a "dead valley" that has been a major issue.

The dead valley is in the front of the house and there's a gutter located there so it doesn't completely dump into our flower bed.

There has been a leak there for the last 5 years that's why we got our roof replaced (also the walls and floors that the water damaged)... Now bc there's an ice/snow storm it started to leak again... The roofer said it's due to the ice dams. The roof was installed 3 months ago...so I'm curious to is all this leakage a coincidence or faulty roofing repair? Thank you again for all your help.

On 2021-02-20 - by (mod) - The roofer threw away the flashing kit to the new skylight

@Marie Hart,

IMO the roofer may have been absolutely right to not-use a flashing kit that did not match the type of roof covering or tiles being installed, but in that case it sounds as if

- the wrong flashing kit was ordered

- the right flashing kit was not ordered and installed - that's what's needed.

On 2021-02-20 by Marie Hart

Thank you. This is kind of what we have been thinking. Also saw Julie's post on the skylight. The roofer threw away the flashing kit to the new skylight in the trash and told us that the kit was for s-tiles and it's okay as it's still under warranty except fro leaking!! Can we hold his feet to the fire since he didn't get a permit til really late? Isn't that illegal? Also, I think the crew was illegal workers

On 2021-02-20 - by (mod) - Proper installation of flashing at skylights

@Julie,

Proper installation of flashing at skylights means that the roof does not leak even during winter storms.

Identify the skylight brand and model, get your own copy of the installation specifications, and provide those to your own independent on-roof inspector whom you'll ask for a diagnosis of the cause of and cure for the leaks.

Take that back to your original installer.

On 2021-02-20 by Julie

Hello, we just got our roof replaced but now we are seeing leaks at our skylight and in various rooms. The roofer blamed it on the ice and snow storm we recently had. He literally changed the roof 3 months ago and we had one winter storm. Is it likely that the ice and snow storm damage the roof and cause water leaks that quickly

On 2021-02-20 - by (mod) - start with help from your lawywer in sorting out an argument over roofing contract

@Marie Hart,

Your lawyer is needed to sort out contract legalities, but bottom line, starting with the roofer's statement

"it was assumed that we as the homeowners were acting as GC's so we were responsible to make sure the roof was not exposed more than 90 days."

in my opinion that sure sounds like someone who won't stand behind their work and more, like a great example of "blame the victim" for their questionable workmanship.

If the roofer, who now has a taken a big bite of your wallet, won't fix the job so that the roof is both sound and is installed according to the specifications of the manufacturers of the products they used, then you may need to hire someone else to do the job right and follow your lawyer's advice about sorting out the costs.

That's a lot of trouble and aggravation for everyone, something you might point out to the roofer would be best for everyone to avoid.

Be sure you identify the products used: manufacturer and product name, so that you can yourself get copies of the installation specifications.

On 2021-02-20 by Marie Hart - self-adhering roof didn't adhere

We contracted with a roofing company that had excellent reviews. We paid 45% of the contract to start as required. They removed all the old tiles and put a self-adhering product over the entire roof deck that the new tiles would go over. After it was installed, our brick contractor told us the self-adhering product looked really bad. It wasn't sticking to the roof deck, had many buckles and folds, multiple patches and tears, chalky residue, and it appears the roof deck wasn't cleaned properly before the product was stuck down.

We notified the roofer when it had been on for 61 days that there was a problem with this self-adhering product. It took him 35 days to finally respond and then two more weeks to tell us the self-adhering product had a limited exposure time of 90 days (news to us!) and wants us to pay him to put new product down. He said as we did not hire a general contractor (we had hired a different contractor to do brickwork and painting) that it was assumed that we as the homeowners were acting as GC's so we were responsible to make sure the roof was not exposed more than 90 days.

We had actually contacted him at 61 days to tell him there was a problem with the self-adhering product but then it took him 35 days to come look at it and then he said it was our fault as we should have made the brick guys hurry faster so the roofer could have put the tiles on. We have also since discovered that there are a couple areas where the sheathing is sagging (we had water damage) but the roofer just put the self-adhesive product over the entire roof deck and had told us that there was no damage to any of the sheathing.

We just found out today that they pulled the roofing permit 45 days after the job was started. Now the roofer is asking us for $12,000 more for them to put down new self-adhering product and given how shabby the work has been I don't want them to do any more work on our home but we have already paid him way more money than it would have cost just to remove the tiles which is the only value we have from the roofer now. We’re really frustrated as we don't think it’s fair when they put bad product down and did shoddy work that we should have to pay for it but we can't just fire them and walk away from the money we already gave them. Plus, we could never reach them so they caused delays beyond the brickwork delay. Not sure what we can do. Please help!

On 2021-02-20 - by (mod) -

@Jean Stewart,

Jean Stewart:

It's unfortunate when we can't avoid a neighbor dispute over problems like the one you described, but when encountering a trumpwaller who stone-walls as you describe, there maybe little choice but to act on your own, promptly, to protect your property. Ask your lawyer for advice besides reading what I say below:

If your neighbour is disposing of their water onto your property and into our building and is not immediately fixing that mistake, and if that were my home, I would at my own expense, after warning neighbor, hire a contractor to stop the neighbor's water from entering my property, period.

It may be as simple as removing their piping or plugging it on your property side.

You may need to step into small claims court for backing

On 2021-02-19 by Jean Stewart

Link detached bungalow - garages joined.neighbour has installed pipe on my roof. Pipe ends via pipe into down spout which is on my property. Both properties have recent water ingress. Neighbour has recently had remedial repairs on his roof. Will not co-operate. I would like a permanent resolution to this ongoing problem. Can you help?

On 2021-02-20 - by (mod) - About ice dams on a metal roof,

@jeff,

About ice dams on a metal roof,

If the roof does not have adequate soffit intake and ridge exit venting you may indeed see ice dams.

If the prior roof never had an ice dam problem that suggests the new roof job may be missing something.

But you need an expert on-site inspector (try a home inspector from the EXPERTS DIRECTORY found at the top of these pages or someone similar you find locally) who can inspect, photo- and in-text-document the observations, diagnose the trouble, and describe the necessary repair.

On 2021-02-18 by jeff - can I sue the roofer for removing vents?

I had a metal roof installed, they remover all the vents stating ridge venting will occur, now I am seeing ice dams. Sent photos to company, no contact. Can I sue them?

 

On 2021-02-02 - by (mod) -

I can't see nearly what an onsite expert could see and consider, Maha; but you might look closely where the shingle strips are butted together (too tight?) and check for any raised or lifted nails holding shingles up.

Beyond that, identify the shingle brand and product and download the installation instructions so that you can see the details recommended by the manufacturer.

Also check for proper step and counter flashing where the shingles abut that vertical wall

On 2021-02-02 by Maha

Hope you can see the job here and advise

Thank you Dan. It is a brand new roof

On 2021-02-02 - by (mod) -

Some shingles are lifted; if this is a brand new roof and the shingles haven't settled down and sealed from sun and heat exposure then the roof may be ok.

If the lifts and curls are on an older roof then the roof shingles may have been butted together too tightly or nail pops may be lifting some tabs; if that's the case then the uneven surface risks a possible reduction in shingle life or in some weather, leaks.

On 2021-02-02 by Maha

Does this look ok?

On 2021-02-05 by (mod) - roof/attic conditions after a mold cleanup job

If your post-mold-cleanup inspection was thorough then there should be no mold reservoirs left in the building and no ongoing leaks or moisture issues causing mold contamination.

So let's start by having you review the scope of coverage or thoroughness of the inspection you had, and of course also consider the professionalism, expertise, thoroughness of the inspector herself as well as of the report you received.

If the report was not thorough then we're both disappointed and more needs to be done.

On 2021-02-05 by Patty

Thanks, I did have the mold removed and inspected, so that part is good. Ok, so if I guess I need to look into finding an independent inspector to justify what needs to be accomplished.

On 2021-02-04 by (mod) - roof left with just felt, leaked during rain, building mold contamination cleanup needed

Patty

I'm sorry you got soaked and mold-contaminated; I often warn insurers and contractors that if we do not respond immediately to water damage the result can be a far far more-costly cleanup job later.

1. You need sufficient expert advice to know if it's safe for people to occupy your home - life/safety/health concerns

2. You need an independent inspector (not someone who profits from doing the work) to survey, find the mold, define the scope of repair work needed

3. You need whatever work is required immediately to protect the building from further damage

On 2021-02-04 by Patty

I live in a 55 plus condo community. They had a new roof started the week of 9/14 and stopped at the paper. That weekend a huge storm came and I woke up Monday to many wet spots on my ceiling. The roofer and supplier came out the next day and agreed that it was faulty paper.

The roofer said it was their fault and would take care of the repairs. Well, almost 2 months went by with no action, so I call my insurance company as I'm worried I have mold as I have 2 areas now. They call a mold company and yes I have extensive damage. They come out in December and cut the affected ceilings and walls. T

he roofer's contractor was supposed to start the next week, but he had sent another proposal with the extra work due to the mold. The roofer said for him not to do any work until instructed to do so. They said they aren't going to pay the extra charges. Today is 2/4 and I've now been displaced for 8 weeks living between my children's homes and sleeping on an air mattress. My insurance said I could stay at a hotel but I would have to pay up front.

On top of that, with COVID as bad as it is, I feel very uncomfortable even doing that. I have also contacted the roofers insurance company and they say they are still waiting for documents from the roofer. It is fast approaching 5 months and I'm tired of all the run around and stress that this has been causing me. I need to know what recourse I can take so I can get back into my condo.

 

On 2020-12-27 by (mod) - diagnose the cause of roof leaks before blaming the roofing contractor

Richard

It's possible that your roofer is responsible for the leaks but it would be a mistake to claim that that is the case before we actually have an accurate diagnosis of exactly where the leaks are occurring and exactly what is their cause.

For example there could be an attic condensation problem that has nothing to do with the shingles and that could show up as water stains and peeling paint on a ceiling.

Also it would seem strange that leaks would not show up for two and a half years after a roof was repaired considering that it's bound to have rained during that interval. So let's get an independent person to your property to make an accurate diagnosis.

Be sure the person looks for proper shingle installation AND proper roof flashing if there are flashings used or needed on your building roof.

On 2020-12-27 by richard A Miles

2.5 years ago new shingles roof put on house after hail damage. now Discover leakage as ceiling paint is falling, droppage in hallway. is the roofer responsible?

On 2020-12-07 - by (mod) -

Dm

You might find a suitable expert by using the experts directory link found at the top of this page. If you talk to a home inspector be sure to discuss your concerns and hear their expertise with roof and roof inspection reports.

On 2020-12-06 by Dm

Do you know of a company that does roof inspections in Massachusetts?

On 2020-09-14 - by (mod) -

Laura:

Sorry but the Comment Box only allows posting images, not documents. You can send us a document by using the page top and bottom CONTACT link, though the very large number of readers at this site requires us to give attention first to those posting comments on articles.

A "30 year warranted roof" that's 20 years old might well be worn, even having areas of damage or leaks. The actual life of a roof depends on lots of factors beyond the quality of the shingle itself as well as beyond some installation defects. Slope, sun or shade exposure, foot traffic, storm damage - are examples.

Meanwhile, don't risk damage to your home or loss of insurance by delaying in getting the roof fixed; Document, by photos, reports, samples if necessary, the present condition, then fix the roof.

On 2020-09-14 by Laura

I am struggling to figure out if a roofer who installed my roof incorrectly in 2001 (failed to properly vent) which resulted in moisture which has rotted the decking boards.

I pulled the permit and know the installer's name. He no longer works for that company.
I am attaching the adjusters report. AM-FAM is going to cancel our insurance if the roof isn't repaired by October 26th.

Hello
My ceiling began leaking in early November and I had a roofer out who told me it was storm damage and then wrote up a thorough quote. He met with my insurance agent and the claim was denied. I have been under the impression it was due to the age of the roof--which I didn't know. I didn't fully read the denial letter (my bad.) Then, the Insurance Company (AM FAM) sent a letter saying they would cancle my policy if the roof wasn't replaced by Oct. 26th.
Then Covid-19 cost my husband his job for 5 months.

We are back on track, and I began getting estimates again, this time, I reached out to my agent, not the adjuster. She told me that the claim was denied due to improper installation of the roof, namely the venting which caused the moisture which warped the decking which is why the roof is failing.

I called the city, found out the roof was installed in 2001, a 30 year shingle. Looks pretty good mostly everywhere but 2 sections. Is there any chance in hell that I am going to be able to hold this original installer liable for faulty workmanship?

I have attached the adjusters report.
Thanks for any advice you can offer.

On 2020-09-14 by Reed Carpenter

What resources do you have after a roof was installed improper? I paid a majority of the repair right after install with only the replacement wood portion remaining. Several things have shown themselves so I plan on having a independent party, I guess another brooding contractor take a look to confirm if the roof was installed properly. My question is if the independent roofer comes back and says this was improper, what are my options? I only owe 1000

On 2020-08-14 by Marta

We contracted to have our roof replaced and the contract called for 3 payments: 10% up front, 60% at start of job, and 30% upon completion. However, there was some damage done to our screened enclosure and fascia by the roofers. I do not want to pay the final 30% until the repairs to the damage are made. I've offered to pay all but $1000 in the interim (enough to keep them interested in getting the remaining amount), but the roofing company is demanding payment in full since the roof replacement is complete. I don't consider the job complete however since damage not fixed (note: contract does NOT take into account damage by roofers, only states they will clean up the property). Am I legally obligated to pay full amount? This makes me nervous because then I have no leverage and they have no incentive to get repairs done.

On 2020-08-14 by Pat

I reside in New Jersey. I had my roof replaced 7 years ago. While doing the roof which is a one story roof they workers they brought in did damage to my ceilings below the roof. They are refusing to make things right. I notified them as soon as this happened only to be ignored. It's 7 years later and my ceiling is hanging lower. When I called them again they are saying it's because the ceiling bnb is old which is a blatant lie. The roof has a lifetime warranty and I paid them almost 25,000.00.

On 2020-07-18 - by (mod) -

Lee
I can't see enough in your photo to be certain what's happening with yourroof (you can post 1 photo per comment)

Often it's common for a re-roof job to roof-over an existing layer of shingles. If that was done, the whole approach to how flashing is treated is more un-certain and would need more discussion.

In your photo, along what I think is roof abutment to chimney side,

I can't see the step flashing that would go between each course of shingles (it might be present or might have been omitted, relying on sealant at that intersection - imo not the most-reliable choice);

I can see counter-flashing, apparently caulked against the chimney side and with at least one apparent opening.

There may be leaks in that area, depending on what's underneath.

On 2020-07-18 by Lee

My home has a mansard roof, Just had a roof put on this week in the valleys by the windows were completely different than they did previously they are trying to tell me this is installed properly there are many issues with other areas of the roof as well I am attaching images would appreciate your opinion.

On 2020-07-13 - by (mod) -

Sharon

I will be glad to try to help but from Simply your photo I'm not sure exactly what we should be discussing. It will help me if you will be more explicit and specific about the complaints and concerns about your new roof. You may need an independent on-site roof inspector.

On 2020-07-13 by Sharon

We paid what was a reputable company to instal a new roof. A crew came out that seemed to it know what they were doing and installed a really ugly roof. What can we do? Is the roof supposed to look like this? See photo. Also there are many more mistakes with the edging they used and flashing showing and damage to my home.

On 2020-07-08 - by (mod) - Who can I call to inspect the roof at no cost to me?

Apologies, Deanna, but I don't know who might offer free roof inspections and free chimney inspections to address a roofing contractor dispute.

On 2020-07-08 by Deanna

I just had a new roof installed and they screwed up the chimney
it's crooked and twisted and something doesn't look right
alongside one edge of the roof.
Who can I call to inspect the roof at no cost to me?
The insurance company?

On 2020-06-25 - by (mod) - roof leak stains

Louise

I suggest asking for an independent expert, perhaps an experienced home inspector from the page top EXPERTS DIRECTORY to find the leak and document the details of its cause.

That will assist in both making an effective repair and perhaps in helping assure that if the original contractor is to do the repair work, it will be succesful.

Ask the inspector to be alert for any overall roof installation errors such as poor nailing or flashing that might tell us if you even want the original contractor to continue to perform work for you.

On 2020-06-25 by Louise

I had a roof installed a few years ago and have had numerous problems since. Latest is a leak in my living room with several yellow spots where rain has been seeping in.

On 2020-06-08 - by (mod) - doesn't want to pay roofer for repairs done during COVID-19

HB

With all due respect, if the roofing job is done, and the roofer warrants their work, I would pay the bill.

If you don't like dealing with the contractor, paying off is also a way to be done with it.

On 2020-06-08 by HB

Roofer installed a new roof which included an air vent which I did not want and was not in my contract. They said they would fix right away but this was at height of covid 19 and their crew was witnessed violating posted rules and I had to clean up after them. I said I wanted to give it some time to see if I could get used to the look and also for covid to die down.

Now they have issued a bill (due same day issued) and told me the work is completed, they will fix the roof any time in the next year if I want them to.

First, I don't want to pay entire bill simply because of breached contract and major mess up, I don't want crew here stomping all over my lawn in summer and covid still pretty much an issue, and I don't believe that if I pay the bill they will come and make the change at some future time if I want them to.

They have been pretty much bullying about this and now I think I deserve some money off my bill. Any thoughts that would help me??

On 2020-05-19 - by (mod) -

Florentino

You can post photos (one per comment) and we can make some limited-use comments; an onsite expert will always see far more than we can derive from photos alone.

On 2020-05-19 by Florentino Ybarra

Had roof replaced and want a second opinion on damage that was done during the installation. Can please email me gherrera80.gh@gmail.com with some recommendations. Thank you.

On 2020-02-26 - by (mod) - shingle color complaint vs. protecting from roof leaks

Dennis

IMO the most important thing for you to do is to protect your home from water entry damage by hiring someone to install gutters and downspouts and leaders to get roof spillage away from the home.

Waiting on that while you argue about getting the shingle color you wanted risks costly damages, complexity in any claim, and more aggravation.

In my experience, many roofers will walk (and even hide or stonewall) a claim that is a very big money-loser for them - as this would be to replace your shingles because of the color issue. You're left having the cost and aggravation and I suspect questionable outcome of small claims court proceedings.

On 2020-02-25 4 by Dennis G

The CertainTeed representative name is David Tresmer 972.482.9976

Our contractor gave us a Certainteed catalog to choose from. We chose a Max Def Blend, it appears dark and signed a contract on 05/05/19 They started installing 6 months later and my wife pointed out it wasn't the correct dark colors.

The salesman who lives across the street said if they stop it will cost $an additional 8,000.00 to replace but he will get the supplier to do something.

The supplier rep. came out and agreed it wasn't the right color.

He eventually backed out. As of this date we still have no gutters or downspouts.
The catalog misrepresents the color and no one is interested in replacing the shingles, what can I do? .

On 2020-02-23 - by (mod) - poorly-installed temporary roof tarp over leaks

Mike:

If there were a couple of minor, easy to fix roof leaks then the contractor might do that rather than nail down a tarp.

If the leak sources are not obvious, can't be quickly found, and there's a possibility of more rain, and the contractor wants to prevent further damage a tarp makes sense.

If the contractor is installing a tarp to prevent costly roof leak damage to a home it makes sense that they'd figure

1. the roof must be shot or need extensive repair if an emergency tarp covering is needed

2. the tarp better be securely fastened or if it blows off the temp-fix tarp installer may themselves get blamed for more water damage

I might have used longer furring strips and fewer nails but as the roof needs repair I'm not sure the argument makes sense.

What am I missing?

On 2020-02-23 by .Mike

I had a small roof leaks at my rental property and asked a roofing company for a repair estimate.

The nailed 2 tarps to the roof without permission and told me I needed a new roof. They didn't use 2x4s they nailed straight through the shingles into the wood with button caps. Probably a couple hundred of them. The roof is about 15 years old and not in bad shape.

My reliable contractor and I looked at it today. Does this sound like a scam or an I missing something?

On 2020-02-04 - by (mod) - shingles falling off of barn roof

I'm not confident about how far you'll get going after anyone, But if you get clear, unambiguous, written and photographic documentation that the shingles are incorrectly installed, Accompanied by comparing instructions from the actual shingle manufacturer to make clear that there's no argument, then that would certainly be a basis for giving the contractor an opportunity to fix the job.

My concern is that most contractors will walk if the fix is going to be equivalent to doing the roofing job all over again, which may well be the case if your shingles were improperly nailed or otherwise improperly installed.

In that case you may end up in small claims court.

On 2020-02-04 by Becky Staller

I had a barn roof installed about 10 years ago and now my shingles are starting to fall off. I asked the shingle company about the shingles and if they were defective. The shingle company says the shingles were improperly installed. Do I go after the contractor that installed the shingles?

On 2020-01-13 - by (mod) - loose shingles on the roof

Brent

Without seeing the roof I don't know exactly what repairs if any are needed because of warping that you mentioned. If that's pushed up shingles and is making a leak and you're going to need to repair that. You might be able to screw the decking down or it might have to be replaced. While you have a roofer up there why don't you have the rest of the ridge vent opening cut to improve the venting. Also of course the ridge vent will mean nothing if you don't have soffit intake vents.

On 2020-01-13 by Brent Fendlay

Hi. I live in a condo. A new roof was put on two years ago. One day I noticed what appeared to be some loose shingles on the roof and I hired a Certified Roof Inspector to inspect the roof.

He found many issues, that were addressed by the roofer. However, one issue was the ridge vent was not properly cut. It was only cut on one side, therefore, causing improper air ventilation in the attic, which in turn caused many plyboards to warp. It was two years later we learned this and now is too late.

The roofer will not address the warped plyboards. He claims the roof is a sound structure, even though is an eye-sore. My HOA does not seem concerned about this roof, even though looks different than the other buildings. What are our options? Thank you.

On 2019-12-05 by (mod) -

HOA

We need to start with an independent, expert inspection of the roof and pool installation so that we know exactly what is leaking and why. Without that diagnosis we don't know who the true pariah is. Can you get an inspector on site?

On 2019-12-05 by HOA Board Member

We had a roofer come in and put in a 6,000 sq ft flat roof.

We now have a new swimming pool...on the roof. I have 4 units leaking badly and two ceilings that might cave in. The roofer roofed over the drains because "they were plastic." What now? I am a pariah for bringing this guy in.

On 2019-08-03 by (mod) - contractor's legal liability for health issues that may result from their work

Re-posting from private email:

Anonymous asked:

Thank you for your site. My question is about the amounts (customary) for the contractor's legal liability for health issues that may result from their work. The boilerplate in one contract said $2K which buys almost no healthcare today. Is there an accepted range?

Project: roof leak that was unsuccessfully repaired 6 times. Effected the attic, master bedroom and staircase wall. I'm trying to cover myself for any future healthcare liability or liability after selling the house. Thanks.


Moderator reply:

Regarding general contrating:

You need to ask an opinion of your lawyer (let me know what she tells you) but in my OPINION (I'm not an attorney), the liability is more clearly established around the work itself not health effects; A contractor would have to have a large general liability policy.

Finally, forgive me but the entire approach and your thinking are perhaps not well directed in this matter. You are focused on an abstract future health care expense after selling a home. I suspect your are, as Cole Greenberg explained once, just fishing, and there are no fish in that water.

There is something fundamentally amiss here: you had inadequate repair work done a roof six times? That is stunning. Something should have suggested that the problem diagnosis or repair work was barking up the wrong roof slope.

Regarding liability of mold remediation contractors working in a building where there were roof leaks:

I am highly doubtful that you'll be successful collecting damages from a mold remediation contractor should there be a problem later. Having handled such cases I'll point out an example of the difficulty:

If a remediation job has been properly performed AND inspected and cleared by an independent professional at the end of that work, you'd have to show that the problem is not a new one.

That's focusing on the building itself.

Attempting to connect a future health problem to a previous building problem where you used to live is even more difficult. Not impossible but one would need a credible trail of inspections and data combined with expert medical testimony. You will have no data, no tests, no hard evidence.

On 2019-07-12 by (mod) -

Carol

Check with your local building department to ask what local codes permit; some areas permit up to three layers of roofing. So first let's be sure we have a proper understanding of the situation.

You'll also need to clear up the situation and question about the number of layers on your roof. It seems unlikely that your roofer, in work just completed, would have installed two layers of shingles on your roof in the course of one re-roofing job.

Perhaps you meant to say that the roofer installed a third layer of shingles on a roof that already had two layers and that in your area - tell us the country and city - only two layers are permitted?

There is also the practical question of the quality of work, security of nailed on shingles (are we talking about an asphalt shingle roof?), and the ability of the structure to carry the weight.

On 2019-07-12 by Carol

Roofer put two roofs on top of on previous roof and wasn’t suppose to is agains roofing code the city red tagged on violations. I will have to pay to remove because roofer won’t

On 2019-02-01 by Julio Gonzalez

Perkins Roofing put a new roof on my house. It is all paid for. But I discovered a cosmetic flaw on one side. The overlap is narrow at the top and then it begans to widens as it come down. It is a tile roof.

On 2019-01-22 by Pat Tracey

Had a flat roof w new elastomeric coating. Guaranteed for 8 yrs but after 2 roof leaks and roofernout of business as many are. Is homeowner now responsible for repair or insurance ive paid to allstate for 40 yrs.? Had roof repaired and new cimpanybsaid poor workmanship and products use or roof would be fine.

On 2019-01-07 by (mod) -

Well that certainly looks like silicone.

I would pull up at least one or two of those translucent blobs to see what's underneath. It's possible that you're going to find an exposed nail head and that's going to tell us that the shingles are not nailed correctly.

On 2019-01-07 by Jeff

Thanks for your reply. I have added one image . Let me know if you would like to see any more.

IMAGE LOST by older version of Clark Van Oyen’s useful Comments code - now fixed. Please re-post the image if you can. Sorry. Mod.

On 2019-01-06 by (mod) -

Jeff

Caulk? Really? That's odd.

A roofer might have used mastic or an asphalt adhesive (not to be too picky about terms but we want to know who did what and how savvy they were) to glue down shingle tabs in a problem area.

Perhaps you can show us an image (one per comment) or two.

It may be we're facing only a cosmetic issue, but if workmanship was poor then there could be other more subtle or hidden issues such as improper nailing.

On 2019-01-04 by jeff

We had our roof replaced last June. We recently noticed that there are big globs of caulking between and on some of the shingles. Also, it appears that some of the shingles are discolored with black splotches on them. Is this nomal or is there an issue?
Thanks for your help.

On 2018-10-02 by (mod) -

Dale

I'm sorry to say that I really can't give a straight answer to a perfectly reasonable question that you have asked because I don't know the condition of your roof nor what Arrangements you had with a roofing contractor.

It is a case that if I were asked to install a roof or repair roof and it was currently leaking and I couldn't get to the job right away, I might offer to install a tarp, though probably not for free.

On 2018-10-02 by DALE ORMAN

should a roofer have put a tarp over my roof to prevent further storm damage if he didn't intend to start the repair job for more than a month?

 

On 2018-05-08 by (mod) - our whole roof is "sliding off" but the roofer says it's correctly installed

Anon

Use the "Add Image" button to show us some photos of the roof conditions. From your question I have no information that would let me offer anything explicit or specific about your roof condition.

In essence, if a roof covering is falling off of the building, it would be odd to discover that the roof was correctly installed - unless perhaps something else happened to the home that caused the roof decking, framing, or fasteners to disintegrate.

I'm not sure what county inspectors you had, but it sounds as if those folks are going to avoid accepting any liability for your roof troublers.

You may find help from an independent roof inspector who shows that she is familiar with your type of roofing, construction, and local conditions, or you *might* find a structural or civil engineer with roof expertise.

Don't hire someone unless in conversation they convince you they have the requisite experience and expertise with roof failures. Listen to what the inspector is going to do, where they'll inspect (outside on rooftop, outside from ladder??) inside in the attic, inside even in the basement (if there are wet attic conditions), and how they will provide a written and photo-documented report.

On 2018-05-08 by Anonymous

we purchased a brand new home in 2007. The Escambia County inspected the new roof and the roof passed the inspection. 9 years later the roof is literally sliding off. Our insurance inspected the roof and said the installation was incorrect, thus will not cover the repairs.

We contacted our builder whom referred us to the roofer.

Roofer says it was installed correctly and will not do anything. We contacted a new inspector/roofing company (after thorough investigation into credentials), They said it was installed incorrectly, contacted escambia county inspectors whom are refusing to reinspect the roof saying it was inspected and passed at the time of build and codes change.

We need a whole new roof, do we suck it up and pay out of pocket (which we are doing) or is there any other action we can take to get reimbursed?

On 2018-01-09 by (mod) - Frosting and condensation under trhe roof

Frosting and condensation are in essence a combination of

- leaks of warm moist air out of the occupied space into the roof under-side

- absence of ventilation under the roof

I'd start by looking for faults in insulation and thus air leaks

On 2018-01-09 by Brian

Just following up after more research on the frosty attic. I will check an go after leaks that may be allowing in moisture and humidity from the second floor.

Three things that might be suspects:

1. the stairway and doors coming from the room below,
2. the hose that vents out air from the bathroom below and if it leaks, ( probably replace old vent motor as it sounds tired.
3. Third, add a timer to allow the bathroom an second floor expel humidity correctly after showers. There, now I just partly answered my own question.
   
   Can’t say I’m still confident the contractor did everything right, but some of the moisture I see may be accounted for. I think we still accept some water from somewhere, but when it rains down the cape, those torrential rains are brutal.
   
   Please, do provide any suggestions, no matter if they are similar to my findings on what part of my problem is that I’m seeing.
   Ty! Brian

We bought a house an included was a renovation loan. With that, we got the roof done as certain things we mandated my FHA. We have since refinanced which got us out from under FHA.
Three years later, an with the snow an cold spell, all the nails show thick frost an ice on the interior of the attic ceiling.

Previously I’ve seen a tiny bit of moisture, but thought it was coming in from the top roof vent.

But it was never this bad. I suspect, that maybe the nails were slightly punched through all the roofing shingles, but not sure. It has taken till now for moisture to really show an issue an not sure how the time gap hurts my case.

I’ll keep investigating an looking for a good roof inspector to help. It happens consistently every where I’ve checked an you can see it’s very frosted. I’d expect cold, but the wood is wet in some places.

Any suggestions are welcome.
Thanks, Brian

On 2018-04-27 by (mod) -

Snow

Sounds as if it's time for small claims court and advice from your attorney. Sorry.

On 2018-04-25 13:13:38.769938 by Snowpink - Rooforia has put a lien on my house

Same issue with Rooforia in Omaha Nebraska. Roofers broke into my yard to start work , breaking my fence, after tricking me into signing contract online and refusing to let me cancel the job. None of the workers spoke english & contractor left workers here on a work visa from mexico that has very little experience.

A lot of stuff was damaged, not finished, a lot of broken promises rooforia lied about so many things & took advantage of me. Roofers were drinking and smoking on my property and even fired but returned to do more work after being fired 2 times. Rooforia offered $500 off the deductible to advertise a sign for them which is illegal to do.

They charged more than what my insurance gave me & ended up trying to take all the money even though Rooforia didn't do all the work. I now have to hire an additional company to finish the work & fix all the mistakes & damages rooforia made. Company has been a nightmare from h..... to work with all along. Rooforia refused to fix any of the damages or de-duct from bill work not completed. I have nails in my air conditioner & all over my yard, finding drill bits & rusty nails a whole huge bag of those after rooforia checked yard 2 times.

Rooforia has put a lien on my house & I have now had to hire a lawyer & possibly could loose my house for not wanting to pay these scammers for faulty work. Rooforia did whole job without permits & only got 1 permit out of 3 after I asked for a copy, otherwise they had no intentions of getting a permit, house was red flagged, tagged by permit department for Rooforia not following up with permit department or pulling permits & doing work incorrect. Then Rooforia finally got the other 2 permits.

If you leave any reviews about rooforia Sarah Smith will harass you & threaten to sue you for leaving an honest review & accuse you of cyber bullying them. Company can't take any negative feedback or fix any issues to make the customer satisfied. I have also wrote the BBB & Attorney General, Consumer Affairs & other places.

Work looks awful & has all kinds of defects & errors. I do not recommend this company to anyone and wish I had never crossed paths with them as it has been a complete nightmare. 6 months this has dragged on & instead of Rooforia honoring the 100% Satisfaction Guarantee they offer they have stabbed me in the back, demanding money for faulty unsatisfactory work, now trying to take away my home from my family.

Rooforia gave no warning about placing the lien on my house & never sent any bills or warnings nor do they admit they did anything wrong. Rooforia erases negative reviews than claims your the only one complaining but once people that have hired this company start looking in to the work, cost, estimates, warranties or permits I am sure many other complaints will follow.

If rooforia is willing to leave a permit out & start the work breaking the law what else did rooforia leave out and what other laws & regulations did rooforia skip and over look. Rooforia has earned the Worst Roofer Of The Year Award , in my book.

On 2018-04-24 by (mod) -

I would expect no assistance from GAF in a dispute on handling Yankee gutter repairs on a home. GAF is a roof covering (shingle) manufacturer. What the contractor does with the gutters on your home is completely outside of GAF's scope. In general a roofing shingle manufacturer will accept claims for defects in their product itself, but not claims for defects in workmanship.

On 2018-04-24 by A.Dela/J Warwas

Contractor we employed under the umbrella of GAF company, did not provided correct work to our roof and yankee gutters . gutters are not even properly attached to the roof, water is by-passing the gutters, damaging the entire foundation.

I made complaint with this contractor (Dior Contractor) and with GAF company. No one is interested to provide remedy. Three independent contractors from the town, estimated the correction of the roof and yankee gutters for $7,000.00.

It is obvious that we have to take this Dior contractor to the court . What kind of assistance can we have from GAF company?

On 2017-08-07 by Heather

We live in a home not quite two years old. We decided to sell and had a cash, full price offer. The inspection came back and outlined more than several roof installation problems. One of which being they shingled right over the roof vent cut outs. No roof vents! What is my best course of action with the roofing contractor?

On 2017-06-17 by (mod) -

Honda,

Sorry that your question was blocked for a time dash that was our security software.

I certainly would not pay off on any contracting job before I was satisfied of the work was correct period if necessary you may need an independent inside expert

On 2017-06-17 by honda

i have a tear-off and re-roof, of a barn shaped building that is used as a tool shop/ garage, with hot tar on side flatish wings and asphalt shingles on top.

this job is in progress. one side wing was done and i noticed tar drips and dents from ladders on the galvanized drip edge which is shiny, 3" and 28 gauge. i brought this to the attention of the roofer and he said he'll knock out the dents.contractor also used 25' of my old true 2x6 redwood lumber to support an 12" overhang of which he miscut twice and nailed up #3 3' sections butted up against a 10' and put some grey glue in all the joints.

it looked horrible and told him. he said he was doing me a favor by supporting the over hang. the next day he didn't show and i saw that all the rest of the flashing for the asphalt section was thicker (26 g) galvanized and dull. i got in touch with him again via text and asked him why he chose the thinner flashing for the edges that will take the most abuse.

he said his supplier doesn't stock 3" 26 gauge galvanized and that it'll be fine. this didn't sit right with me because in addition to the flimsiness of the metal the edges will not match. they won't be painted. i told him i wanted to let him know asap so that he doesn't continue on the other flat part until this was resolved.

i told him that i would cover the cost of better flashing and would be willing to pick it up, i just needed the specs (i didn't know them at the time).

i waited 3 hours for a response and sent him a text at 10:30 at night and he was upset that now i'm slowing down the job.

he told me to get a camera, take a picture and measure it myself and stop bugging him he needed his fricken sleep. i told him he could take care of it then. he said no way would he pay and replace the flashing or pick it up.

he wasn't supposed to show up today but did. all asphalt material was delivered.

today he took down the flashing stick that had the biggest dent and replaced it before contacting me. i was able to bring the scrap piece into town to get an education and look for a match and found that 3" is not readily available (in this town) in 26 gauge and the business owner said 28 gauge seemed too thin for a shop building. the only thing available was 2" 26 gauge.

i looked at the contract and he wrote he would use 2". when i got back home i texted him to ask why didn't he use 2" in the first place (i'm not an expert). he said 3" is needed when doing flat roofing and he knows his love. ok. it was omitted in the contract or verbally.

i'm concerned that his flashing will not serve us long after he leaves and we're going to have to replace drip edge soon after roofer is gone. in addition it wont match the rest of the building. what else should i do? i don't want to make any formal complaints.

he's going to want to be paid the $8,000 balance. we paid $1000 deposit and he asked if we could give him $1000 cash as a favor which we did. he's done a roofing job for us before on the main house. am i obliged to sign off and pay him in full if there's a dispute? what's the right thing to do here? thanks. (in addition there are small drips of tar onto an old alfa romeo convertible back window which he said he'll use orange oil on)

On 2017-05-04 by Anonymous

This is the story when I hired SQUIRES roofing in 2012 in Cleveland Ohio. Roof leaked in 2012, 2015, 2017 (AND Squires said they closed their door, partnered with Franciscus Roofing (now Franciscus-Squires Roofing) and VOIDED ALL OF THEIR LABOR WARRANTIES.

Squires Roofing
Roofing contractor in Rocky River, Ohio
Address: 20800 Center Ridge Rd LL #25, Rocky River, OH 44116
Phone: (216) 252-0300

• Home was built in 1982. No roofing problems until hail/wind damage of 2010-2011.

• Squires installed new roofing on our home in 2012; contract with 20 year labor warranty was signed in
Dec 2011. Roof was paid in full in March 2012.• In 2012 roof leaked across seam (north to south) where the lower roof meets the upper level siding. Ceiling damage Squires came out and “repaired”

• In 2014 roof leaked again. Same place. Squires came out and “repaired” (they gave us a hard time and we filed a complaint with BBB in 2014-2015). ” We both were at work and, unknown to me at the time, Squires “worked” on the south side by removing vinyl siding and adding a little ice guard and tarring the vinyl siding.

The ice guard is sticking out at the roof (above the step flashing) so it isn’t under the stepped flashing. (The pipe in the picture was installed by squires to “reroute” water from the upper level gutters. I confirmed that Squires removed all vinyl siding except at the top because squires used nails to fasten it!

I do not know if Squires removed the siding beneath the vinyl.

• Called Squires in early March 2017 when we saw water stains (again) on foyer (North) and kitchen ceiling (south) which actually started in 2016 (it took a while to saturate all the insulation in the attic)

• Squires roofing (http://www.squiresroofing.com/about.php)Website said that Franciscus Roofing and Squires Roofing went into partnership Owners of the “original” Squires Roofing said all labor warranties are void because “Squires no longer exists”.

• Franciscus-Squires stated that they are not responsible for Squires warranties.

• Called Squires. Once again Jeff Koehler said that Squires is not responsible and that Squires will not honor their 20 year labor warranty.

• We called my Insurance Company who advised me to call another roofer.

• We called city building inspector who told me that Squires had a current permit in the name of Squires (with no mention of Franciscus). Case denied by Squires 2012 insurer

• CertainTeed (shingle mfg) checked and said Squires Roofing is NOT certified, and, if they were, their certification could have been voided due to installation issues. But the old records are expunged.

• Case denied by Squires 2016 insurer because Squires used sub-contractors (per Squire’s owners), even though, I have it in writing that they only used Squires employees for install.

• Homeowners does not cover warranty issues.

• Independent inspector has documentation that the work done is substandard and that is why the roof continues to leak.

On 2017-03-22 by (mod) -

Francis:

This is a legal question to take to your attorney; frankly I'm not sure. If you had a written contract, if the contract included a warranty on workmanship, if the roofer continues in business,

... a lot of "if"s and if the roofer had insurance for Errors & Omissions, and if you have a written, photo-illustrated documented report showing unequivocal errors such as failure to install flashing or obviously improper roof application vis-a-vis the manufacturer's instructions or industry standards such as those published by ARMA, you probably have a case.

At Continue reading at RESOLVING ROOF JOB PROBLEMS or select a topic from closely-related articles below, or see our complete INDEX to RELATED ARTICLES.

please click on RESOLVING ROOF JOB PROBLEMS for more detailed advice

On 2017-03-22 by Francis

We replaced our roof about 9 years ago. Following some repairs needed for critters in the attic, our new contractor indicated that the roof was improperly installed which caused the rain run off to seep into the wood underneath and cause damage. So we will need to have the roof re- shingled as well as many supporting boards.

Not covered by current insurance plicy as installation issue. What recourse do I have against the original installer and/or their insurance provider to reimburse for repairs? Any directional help is appreciated!

On 2016-01-09 by (mod) -

Frust

Have you checked with your homeowners insurance company to see what coverage you have?

Also you'll want to understand and document the roof problem that occured.

I can't give legal advice but I think if I were you I'd want to understand what cleanup is needed before deciding on what options I'd elect: if your home was wet for more than 24-48 hours your risk hidden and costliy mold contamination in walls and ceilings

On 2016-01-07 22:10:05.292619 by Frustrated in Arkansas

Hi. I really appreciate the content on your website but I have to say that I am stumped by my options. We purchased a new home two years ago in Dec 2013. As far as we knew there were no specific issues with the home. Sometime over Thanksgiving 2015 (during or after a hard and long rainy period of days) we came home to find out that somehow water was leaking into our home and damaged the interior ceiling, wall, and carpet.

The builder, who sold us the home, offered a limited one year warranty which expired just over a year ago.

Once the issue was identified, we secured the contents of the room, dehumidified and dryed, and tarped the roof to stop any further damage.

The first thing I did was to notify the builder of the issue and he agreed to show up with his roofer to review the damage and issue. From that point on, he has stated that he can ask the roofer to come out and work to repair the roof (to their satisfaction of course) but that any other issues would not be taken care of since his "warranty" has lapsed.

While he seems accommodating, he won't actually do anything to help with the damages which leaves me to either bite the bullet and scratch it up to experience or make a claim on my insurance. Either case leaves me financially damaged.

While it is difficult to tell (and apparently even more difficult to prove in court, etc.) I believe the damage could have been avoided if additional flashing had been placed on the home. So in my opinion, the cause seems to be due to workmanship rather than storm or other insurable causes.

If I ask anyone with legal knowledge about this they all state that it will cost more to recover than to repair and that I should just try to take what "free" work I can get from the builder and scratch up the rest to lesson learned.
Outside of what has already been stated on this page are there any other avenues of action that I can take to help recover costs and property damages?

On 2018-01-09 by (mod) - My Roof is getting lumps all over?

Anon

Use the "Add Image" button next to the Comment button to let us see what is happening to your roof and perhaps we can offer a useful comment

You need an onsite expert to help understand the condition of the roof, leaks or leak risk, remaining roof life, and type of defect - cosmetic vs functional.

On 2018-01-09 by Anonymous

I had my Roof replaced March 2017 by Homeowners Choice Construction out of Tampa Fl.

My Roof is getting lumps all over? I have called them 4 times an talked to a young lady about my situation but getting No Reply?Ive been Nice about it to this point?What Should my Next Step be?

On 2017-12-21 by Anonymous

I had an improper installation of my roof. As result, I have water damming issues.

Water is coming into the house. The contractor who installed it subcontracted out and is blaming other entities. I paid $8,600 via check and I want my money back.

I contacted a certified roofer and they confirmed the roof is defective. So if the old contractor doesn’t give me my money, what recourse do I have? I had to file a claim with my homeowners insurance..

On 2017-11-25 by (mod) - Can you win in court against an established roofer if the roof was not done according to building code

Steve,

It's a perfectly fair question, but the answer is not a single yes or no.

Everything depends on the case that is made, the accuracy and expertise with which the situation is documented, and the ability to bring into the case the document of Standards to which you are referring. Very often the cost and aggravation of such a lawsuit against to outweigh the potential benefit unless you're talking about a very large job.

On 2017-11-21 by Steve

Can you win in court against an established roofer if the roof was not done according to building code

InspectAPedia is an independent publisher of building, environmental, and forensic inspection, diagnosis, and repair information for the public - we have no business nor financial connection with any manufacturer or service provider discussed at our website.

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Continue reading at RESOLVING ROOF JOB PROBLEMS or select a topic from the closely-related articles below, or see the complete ARTICLE INDEX.

Or see ROOF JOB DISPUTE FAQs-2 - more-recent questions and answers about resolving disputes with a roofing contractor

Roofing Contractor Articles

• BEST ROOFING PRACTICES
• ROOFING CONTRACTOR CERTIFICATIONS
• ROOFING CONTRACTOR, FIND & CHOOSE
  • STEP 1: FINDING A ROOFER
  • STEP 2: CHOOSING A ROOFING CONTRACTOR
  • STEP 3: CHOOSING ROOF MATERIAL
  • STEP 4: NEGOTIATE ROOFING CONTRACT
  • STEP 5: LETTING THE ROOFER ROOF
  • STEP 6: RESOLVING ROOF JOB PROBLEMS
• DISPUTE RESOLUTION on ROOF JOB PROBLEMS

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