Water softener / water conditioner most-commonly-asked questions:
These frequently-asked questions & their answers help troubleshoot water softner problems. This article series describes procedures for diagnosing and repairing water softener or water conditioner problems including water conditioner control settings and adjustment or repair, brine tank and brine tank float cleaning and repair, and the proper amount of water softening or conditioning that is needed.
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More Water Softener Diagnostics & Frequently Asked Questions (FAQs) about Identifying, Installing, Adjusting & Repairing Water Softeners
Note: some of these questions and answers were originally posted at our Water Softeners Home Page found at WATER SOFTENERS & CONDITIONERS.
Question: How do we figure out the settings for our Autotrol 255/460i water softener? Our water hardness is 30 gpg and we have 2 ppm of iron.
How do I set the regeneration push pins on my Commers Model 24C?
We are trying to figure out what to set our softener at. We have a 60,000 Autotrol 255/460i. Our hardness is 30gpg, we have 2ppm of iron, and we have 5 people in our home. Can you help me out in trying to figure out the capacity setting, and the salt dial? - Krystine / Deloras
Hey there, thanks for the awesome website!
There is another dial that is 1-16, and I set it in the middle to 8 just now, though I have no idea what to do. Could you please tell me how to set this water softener please? Note: I have 5 people, we use lots of water, and right now it is totally hard. - Tim
Krystine, and Tim: in the article at SOFTENER ADJUSTMENT & CONTROLS we describe how the water softener is typically set based on water usage and grains of hardness, and we include tables that show suggested salt doses and recharge frequency for hard water.
In a separate article DIAGNOSE WATER SOFTENER PROBLEMS we discuss what to do if the water softener is not working.
In general, adjust the water softener capacity setting according to your manual and our examples discussed throughout the article above. If you don't have a manual for your Autotrol, let me know and I can help you find one. Autotrol water softeners are produced by GE Osmonics (see GEWater.com). A sketch of your control is shown at left.
Typically capacity for a water softener is a number from 1 to 99 kilograins.
Suppose your water conditioner capacity setting is adjusted to 30 kilograins (1st column at left side of the salt dose able).
The softener regen cycle may need to be more frequent depending on your actual water volume use - you'll know that your softener is not regenerating often enough when you can't get a shampoo lather going in the shower.
How the Push-Pull "Skipper" Pins work on a water softener regen cycle control
On some water softener controls such as yours and the example we show in the photograph (above left), the push pins or levers (Autotrol manuals refer to these as Skipper Pins mounted on the Skipper Wheel) are mounted on a round dial that rotates under control of the water conditioner timer or "clock".
There may be seven such pins, corresponding to 7 days of a weekly cycle, or (on the unit above) 12 such pins, giving control of the water conditioner on a 12-day cycle.
On our photo example at left each pin inserted into the water conditioner timer dial will add two minutes to the softener regeneration cycle time.
Water conditioners (water softeners) may work differently on which way to push or pull the pin (see your manual or instructions printed right on the control cover) but on most, pulling the pin out skips that regen day or period while pushing the pin in (towards the control) means a regen cycle will occur at that day or period. The skipper pins or tabs are a small metal tab mounted on the control wheel. When a pin is pushed in (towards the control), as the dial is rotated by the timer, the tab comes into contact with a mechanical switch that actually starts a regen cycle.
So on a 7 day control you can have a regen cycle every day (push in all the pins) or every other day, or once a week, etc. The 12-pin dial is allowing you to set the regen cycle less often, to as little as once in 12 days. Below, using an older Culligan water conditioner illustration as a model we illustrate:
Even without the instruction manual (I'd ask the manufacturer to send one if you don't have it), you can figure out which way the push-pull pins operate by manually rotating the dial. You'll see that a pin trips the softener to run through a regen cycle as you rotate the dial.
Follow-up from Kristine / Deloras:
I Wrote a question on 10/20/11 about my Autotrol 255valve/400 series. That water keeps flowing out of the drain hose. The book said to change the valve stem return spring. Where do I find this spring, the manual does not show where this is located on a diagram.
Deloras or Kristine: because you are describing a water softener that seems to be stuck in regen cycle, endlessly pumping briny water thorough the resin tank, I suspect a problem in the control mounted on the softener itself, not the brine refill control in the salt tank. (If it were the brine refill control that were stuck your salt tank would fill up with water). The valve stem return spring will be inside the primary control. It is not a part that you are expected to replace yourself. You will need to contact your Autotrol dealer for service.
Question: water softener regen cycle won't stop water softener keeps on draining
I have a autotrol 255 valve / 400 series control water conditioning system. flowing water is coming out of the drain hose after regeneration. - Deloras 10/20/11
If that doesn't work, see our water softener diagnosis & repair suggestions for a long-running backwash or regen cycle at Water Softener Keep Running Longer Than it Should.
See the water softener control explanation & troubleshooting guides at
Question: Lindsey Ecodyne Water softener control settings
I have an Lindsey Ecodyne Water softener and I have cleaned out the brine tank and tubing. I can't figure out why my brine tank is not getting any water? The control head has only 2 knobs. One with the days and times and the other that says extra cycle. The day/time knob says "loosen and tighten" a assumed this was to set the time and day b/c this allows you to rotate the knob. This knob also has 7 peg/buttons (at 2am) that can be pressed in an pulled out. I assumed these were for choosing what night you wanted your system to run.
I pushed 2 of the buttons in bc I need about 40000grains to refresh and it's a 20k grain tank, so i figured 2xs a week. The parts I really have no idea about are the "white plastic screw/knobs that can be screwed in and out with a wrench" Are these valves? There's one on the back side of the control head area that is just before the "out". Then there are 2 more small ones on the same side(right side if looking at it head on).
Then I also have a three valve bypass(with handles) that has been installed in the piping in the house before the 2 pipes go into the softener tank. Is there something I'm missing: tubes attachments in service position? White plastic screw looking valve adjustment? Do I need to refill my brine tank after emptying it? Any help would be great! I can send pictures if needed. Thanks - Adam 8/22/12
Reply: how to contact Ecodyne for water softener information
Adam, I'm not sure what parts you're looking at. Often a time control on some water softeners has pins or screws that are set up or down through a round rotating dial or timer face plate so that as the timer plate rotates (under clock control) as a pin encounters (or does not encounter) a trip lever it will cause the system to process a regeneration cycle.
Use the contact-us link found at page top or bottom to send us photos of the part you are asking about and we can look it up in the Ecodyne Water Softener Manual for you if needed - but we'll need the model number
Where to find Ecodyne & Whirlpool Water Softener Manuals
Ecodyne produces a range of water conditioning equipment including models sold under the Whirlpool brand as well as industrial water softeners & equipment.
For Whirlpool brand water softeners made by Ecodyne, use this contact information: Tel: 1-866-986-3223 Email: firstname.lastname@example.org
For direct contact with the company and for their commecial equipment see:
Ecodyne Industrial, 1270 Frontenac Road, Naperville, IL 60563 Tel: 1 800-228-9326 (USA Only) Tel: +1 630-961-5043 Fax: 1 800-671-8846, Customer Service: 1 800-228-9326, Email: email@example.com, Website: http://www.ecodyneind.com/
(Dec 22, 2014) robert plumm said:
Question: high water in brine tank
(Dec 22, 2014) firstname.lastname@example.org said:
High water in the brine tank suggests that the float is sticking or the connecting piping is clogged.
Question: slow water flow at softener
(Dec 28, 2014) Bryan Bond (UK) said:
Sounds like a stuck water conditioner control or a clog in the control or in piping. What happens if you put the unit on bypass?
Question: water softener only works on manual regen
(Jan 2, 2015) Leo said:
Leo chances are the control or timer motor is stuck and needs replacement.
Question: water softener says no water being used
(Jan 6, 2015) Anonymous said:
So if you are using water either the softener is in bypass mode or the meter is not working.
Question: water softener display says missed rinse
(Jan 8, 2015) Raz said:
Try an extra water softener re-generation cycle run manually. If the softener continues to fail to operate automatically it needs repair, probably to the timer or control head.
17 January 2015 Sam Morerod said:
If you have the installation/operation manual for your softener (or give us the brand and model) you should find a troubleshooting chart special for that appliance in the instructions.
I'd start by checking the brine tank float if the water overflowed from the brine tank, then I'd run an extra regen cycle to watch what happens to see where water is leaking or overflowing.
Question: salty water coming out of our water softener
(Aug 23, 2014) Len said:
The softener may need to be cleaned, then check the salt dose settings against the current hardness of your water.
Then run a regen cycle
Test the output water for hardness and for salt level (the hardness you can do with a home test, the salt may require help from a water test lab)
If the water is salty there may be a sticking control or valve in the water softener system.
Question: water softner regeneration cycle timer operation
(Sept 23, 2014) Brian said:
Pushpins indeed don't know if it's day or night. They don't really know anything.
The total circumference of the water softener timer dial will represent (usually) 24 hours and it's the position on the dial of a pin that has been pushed on that starts a regen cycle when that pin comes around past a trip lever in the control.
Typically the AM hours are on a white half of the dial and the PM or night hours are on the black half of the dial.
That's why it's also important to turn the dial the proper time of day.
Question: air discharge at faucets after installing water softener
(Mar 14, 2015) Anon said:
23 May 2015 Pavel said:
Hey, My home faucets leak air in the first seconds when I turn the cold water on. I have a water softener control that makes a sound of a leaking water/air. I also noticed that the control stuck at "Rinse". I refilled salt and put the control wheel to "In Service". (After I put it to "In Service", the softener did nto make any sounds). After several days, I noticed that the control wheel was again in "Rinse" position and sound of leaked air/water started again. Please let me know what it can be. I really appreciate your help.
take a look at this diagnostic article for a complete list of causes of air sputting at faucets:
AIR DISCHARGE at FAUCETS, FIXTURES at inspectapedia.com/water/Air_Discharge.htm
as a good place to start tracking this down.
Consider that an air leak in a softener brine tube might leak brine out and air into the softener whence it might enter your piping system; air might enter at a bad O-ring or gasket or as you'll read in the article I suggest, some other source.
There may be a water softener problem or air leak in its piping. Also search InspectApedia.com for "Air Discharge at Faucets" to read about the common sources of this trouble.
(Apr 6, 2015) Sharon said:
Sorry but to avoid conflict of interest InspectApedia has no financial relations with and does not refer specific vendors of services. Try your local yellow pages or online phone directory of water softener service companies: there are doezens of them including companies who are happy to provide regular visits to check the salt level and add salt to your water conditioner.
Continue reading at SOFTENER OUTPUT COLORS DEBRIS STAINS ODORS or select a topic from the More Reading links shown below.
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Frequently Asked Questions (FAQs)
(Feb 11, 2013) Sarg s. said:
The city recently came in and changed our water reader and once they did our water consumption went from 10,500 gallons to 55,500 gallons of water in a 28 day cycle. The only thing running when we were notified was the water softener BUT I do not know for sure if it was in its cycle for the day or if it was the problem. The thing is the city just replaced their head in our basement a day before we started wasting water. WHat gives, if anything? Is this normal or was it just our luck? Any ideas would be great. Thanks
(Feb 15, 2013) Shannon - in New Castle said:
I'm new to having a water softener.. I don't know how to use this thing, don't know how to adjust it, and can't get it to cycle. How often should it cycle for 2 people living in the house? There are NO stickers or labels on it anywhere to tell me what make/model/mnfctr it is either. I'm pretty sure the dern thing hasn't run in over a week now, the water is starting to smell really strong... HALP!
(Feb 8, 2014) kawika said:
Similar to the question "discolored water after water softener regen cycle". I cleaned the brine tank but I still get discolored water afar regeneration. We have only noticed the discoloration in the 2nd bath toilet and tub, nowhere else. it clears up after 3 flushes.
Kawika, I'm just guessing, but it seems to me that if water looks different colors at different fixtures in the building I'd think the root source is not the softner (that all water passes through) but perhaps the piping or some other contaminant, or iron, or debris source.
If you see it mostly at a toilet it could be worth cleaning debris out of the toilet tank too.
he discoloration is only present immediately after a regeneration cycle. Why only in the toilet/tub is unknown. If it were the piping or other source it should be present at all times.
Start (because it's easy) by taking a look in the toilet tank; look for deposits on the tank walls or crud on the tank bottom; that may point to a water supply debris problem; if there are yellow stains but no deposits more often that points to iron in the water;
With that simple look out of the way and assuming we want to pursue the water softener, I'd check the softner brine tank - in these articles we describe cleaning and disinfecting the brine tank. It's tempting to also run a disinfectant cycle through the water softner itself but I would not do that without knowing the brand and model and then checking the manufacturer's cleaning instructions.
1. checking and cleaning the brine tank
Toilet tank is clean. Cleaned brine tank, manually ran two regenerations…next scheduled regeneration had no water discoloration…latest regeneration (Today) had the discoloration back in toilet (cleared after 4 flushes).
Question: white residue in dishwasher
(Feb 16, 2014) stanley costello said:
i get a light powder like residue on my dishes after a dishwashing cycle
I've seen this deposit in more than one circumstance: using too much dishwasher detergent, very hard water supply, and on occasion, debris that needs to be cleaned from the dishwasher bottom.
(June 7, 2014) Ann said:
Just set up new digital water softener. finished settings and run regeneration cycle. It carried out regeneration adn then started cycle all over again ? what is wrong pleaase - what should I do?
Question: replace algae-contaminated water softener?
(June 9, 2014) David Williams said:
have well water system. had a bad algae bloom. water co. said softener had to be replaced. could it have been cleaned, repaired instead?
I'm unclear why a dirty water softener would need replacement; someone is giving expensive advice that's safe for them and costly for you. Instead I would follow the water softener cleaning and disinfection procedure in your water softener's instruction manual or see our water softener cleaning procedure article at
Question: cleaned water softener, lost prime
(June 29, 2014) Dave said:
I cleaned my water softner tank and now I can't get the prime back. Please help!
If you mean your well pump has lost prime just search inspectApedia for "LOST WELL PRIME" or "HOW TO PRIME THE PUMP" to see procedural details.
If you mean the water softener is not filling the brine tank you will want to check for disconnected tubing, a clogged check valve, or a clogged or improperly set (e.g. on bypass) control valve.
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